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Garena Complaints & Reviews

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Updated: Dec 21, 2025
Complaints 12366
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Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Garena reviews & complaints page 619

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R
Ritik Singh Kushwaha
from Delhi, Delhi
Oct 8, 2019
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my account has been suspended

Address: New Delhi, Delhi, 110044

Hello garena,
Raazhello sir, my name is. I'm using free fire have been last 10 months, my account has been suspended.

4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the wall...
+1 photos
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1 other people found this review helpful
1 found this helpful
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B
Bappa Morya
from Mumbai, Maharashtra
Oct 6, 2019
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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

Garena free fire mobile game is very violent and addictive. Children in india are playing this game for hours and spoiling their psyche and mental framework. This game is similar to pub g and it must be banned in india.
Violent
Extreme
Bloody
Gory
Not suitable for children even beyond 12 years of age
This game will cause mental and psychiatric issues in children playing the game. Many parents are complaing about attention span disorder and anxiety related problems in children playing this game. Children often go in depression if they are not able to cross a certain level or score high points.
I urge government of india to take a note of this and ban this game immediately.
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1 other people found this review helpful
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    M
    MH 12 GAMING
    from Mumbai, Maharashtra
    Oct 3, 2019
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    Address: Masjid galli near bilal masjid kalwad lohegaon, Pune, Maharashtra, 411032
    Website: ff.garena.com

    Hi... My name is arbaz shaikh my friend used my id without informing me and he used hacked version because of that my id got banned and device got blocked i have almost spent 25000+ and im using this id from 1 to1.5 years i have requested them alot on mails but no response so its a humble request please help me.. And i used this id as my favorite id and my friend took revenge on me by using my id in my cell i cant do anything so please help me i want my id back
    +4 photos
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    My id ben hogai he piacs calu kare

    id banned - Comment #3710103 - Image #0
    id banned - Comment #3710103 - Image #1
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    My id unben kare piacs

    id banned - Comment #3710104 - Image #0
    Reply
    Hai hello
    Today i will play one ranked match but last time my is getting booyah 3 member same time headshot all member dead... How is it possible... How can i do it... He is hacker coming in free fire game... Pls ban this account... I will give the id screen shot..
    Pls quickly action justice. New hacker is come.

    id banned - Comment #3724737 - Image #0
    id banned - Comment #3724737 - Image #1
    id banned - Comment #3724737 - Image #2
    id banned - Comment #3724737 - Image #3
    id banned - Comment #3724737 - Image #4
    id banned - Comment #3724737 - Image #5
    id banned - Comment #3724737 - Image #6
    id banned - Comment #3724737 - Image #7
    Reply
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    5 other people found this review helpful
    5 found this helpful
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      C
      Cool Gamer FreeFire
      from Mumbai, Maharashtra
      Sep 3, 2019
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      On 1st of SEPTEMBER 2019, I have a done a transaction of 250rs. In GARENA FREEFIRE for purchasing the diamonds but amount deducted and diamonds were not added in my account. I had used SBI NETBANKING so i called them to know the status they were saying that transaction got successful from their end and when i contacted with GARENA FREEFIRE team they are saying that they had not received that amount i have to contact withTIMES OF MONEY team so that i am trying to contact with you guys.
      I already have raised complaint you guys for 2 times but you guys are not replying..Just tell me what should i have to do.
      Please help me.
      View replies
      Plz unban my suspended account [protected] it was of diamond 2 and have many batches

      balance deduction but diamonds not delivered - Comment #3558825 - Image #0
      Reply
      Hello my ID was suspended I am not hack not cheat what reason my ID suspend so please my ID suspend problem in solve in 20minutes so please. My ID is Dhanush😊😊😊😊
      Reply
      [protected]my I'd ... Topup200 diamond but recive 110 diamond what's problem greana free fire

      balance deduction but diamonds not delivered - Comment #3725241 - Image #0
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      Fraud cheaters stolen my money and did not give diamonds i want my money or diamonds
      Reply
      I did top-up for special airdrop, balance deducted but not received diamonds.
      Game id :- [protected]

      balance deduction but diamonds not delivered - Comment #3800181 - Image #0
      Reply
      I done double top up for Rs 240 .
      Amount deducted.
      #DIMOND NOT RECEIVED#

      balance deduction but diamonds not delivered - Comment #3907972 - Image #0
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      5 other people found this review helpful
      5 found this helpful
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        R
        Ramesh Love
        from Kolkata, West Bengal
        Sep 2, 2019
        Jan 23, 2023
        This thread was updated on Jan 23, 2023
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        account suspended

        Address: dumka bandarjori road, Dumka, Jharkhand, 06434
        Website: gerena freefire

        Hello Garena,
        Hello Sir, my name is Ramesh. I'm using free fire have been last 10 months, my account has been suspended.

        4 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

        But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the...
        +1 photos
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        6064 other people found this review helpful
        6064 found this helpful
        482 Comments
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        A
        ADDICTED GAMe
        from Kolkata, West Bengal
        May 15, 2019
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        159 weekly diamond membership

        I was purchasing 159 weekly membership in garena free fire through net banking on the date of 15.05.2019 at 2.00pm. But at the end of the process when i submit the confirmation otp... Something happened... Showing payment cancelled by the user but my account is debited the amount 159 already... I want my money back... Ref number
        Thx for inb txn of rs.159.0 frm a/c x4785 to times of m... Ref#igagdjpmz1 on 15may19. If not done, fwd this...
        +1 photos
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        33 other people found this review helpful
        33 found this helpful
        9 Comments
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