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Updated: Dec 21, 2025
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Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Garena reviews & complaints page 620

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C
Cool Gamer FreeFire
from Mumbai, Maharashtra
Sep 3, 2019
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On 1st of SEPTEMBER 2019, I have a done a transaction of 250rs. In GARENA FREEFIRE for purchasing the diamonds but amount deducted and diamonds were not added in my account. I had used SBI NETBANKING so i called them to know the status they were saying that transaction got successful from their end and when i contacted with GARENA FREEFIRE team they are saying that they had not received that amount i have to contact withTIMES OF MONEY team so that i am trying to contact with you guys.
I already have raised complaint you guys for 2 times but you guys are not replying..Just tell me what should i have to do.
Please help me.
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Plz unban my suspended account [protected] it was of diamond 2 and have many batches

balance deduction but diamonds not delivered - Comment #3558825 - Image #0
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Hello my ID was suspended I am not hack not cheat what reason my ID suspend so please my ID suspend problem in solve in 20minutes so please. My ID is Dhanush😊😊😊😊
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[protected]my I'd ... Topup200 diamond but recive 110 diamond what's problem greana free fire

balance deduction but diamonds not delivered - Comment #3725241 - Image #0
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Fraud cheaters stolen my money and did not give diamonds i want my money or diamonds
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I did top-up for special airdrop, balance deducted but not received diamonds.
Game id :- [protected]

balance deduction but diamonds not delivered - Comment #3800181 - Image #0
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I done double top up for Rs 240 .
Amount deducted.
#DIMOND NOT RECEIVED#

balance deduction but diamonds not delivered - Comment #3907972 - Image #0
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    R
    Ramesh Love
    from Kolkata, West Bengal
    Sep 2, 2019
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    account suspended

    Address: dumka bandarjori road, Dumka, Jharkhand, 06434
    Website: gerena freefire

    Hello Garena,
    Hello Sir, my name is Ramesh. I'm using free fire have been last 10 months, my account has been suspended.

    4 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

    But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the...
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    6064 other people found this review helpful
    6064 found this helpful
    482 Comments
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    A
    ADDICTED GAMe
    from Kolkata, West Bengal
    May 15, 2019
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    159 weekly diamond membership

    I was purchasing 159 weekly membership in garena free fire through net banking on the date of 15.05.2019 at 2.00pm. But at the end of the process when i submit the confirmation otp... Something happened... Showing payment cancelled by the user but my account is debited the amount 159 already... I want my money back... Ref number
    Thx for inb txn of rs.159.0 frm a/c x4785 to times of m... Ref#igagdjpmz1 on 15may19. If not done, fwd this...
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    33 other people found this review helpful
    33 found this helpful
    9 Comments
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