Claimed

Garena Complaints & Reviews

1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amoled
Mar 2, 2024
Mar 2, 2024
This thread was updated on Mar 2, 2024
Report
Copy

Address: MujibNagar

Hello

Dear garena team,

My Free Fire I'd Ban I Only Used hack Application which Is Only Used For Fun 1 Didn't Know Because Of This My Free Fire I'd Ban I Request You My I'd be unbanned and in future I will not do any such mistake😭😭😭😭😭😭😭😨😞�...
I am waiting

Player name : @REAL AIMBOT

Player uid : [protected]
Mar 02, 2024
Updated by Amoled
Please unban my id 😭😭😭😭
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    TIKESHWAR dhiwar
    from Raipur, Uttarakhand
    Feb 29, 2024
    Report
    Copy

    Address: Brazil

    Hii dear
    My ff id is suspended by using a skin tool apk please unsuspend my ff id
    Uid [protected]
    Name DADDYCALL
    Helpful
    2 other people found this review helpful
    2 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      Feb 27, 2024
      Report
      Copy

      Hi garena i have done nothing but my I'd is suspended I can't play free fire
      Uid - [protected]
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Feb 26, 2024
        Report
        Copy

        Hello, Team Free Fire Bangladesh With due respect and humble submission I would like to inform you that, My Id was Suspended When I was playing The Game, I Haven't done anything Wrong and I am Sure that I have followed your Rules of conduct, And I am also Sure that By Mistake you have suspended My Account for No Valid Reason, This is my Humble Request to Free Fire Team to Unban My Account.

        Player Name: ind sweetu

        I'd...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Banchal solanki
          Feb 25, 2024
          Report
          Copy

          Address: Rajasthan Jalore bhinmal dantiwas

          Hello, Team Free Fire India, With due respect and humble submission I would like to inform you that, My Id was Suspended When I was playing The Game, I Haven't done anything Wrong and I am Sure that I have followed your Rules of conduct, And I am also Sure that By Mistake you have suspended My Account for No Valid Reason, This is my Humble Request to Free Fire Team to Unban My Account.

          Player Name: ind sweetu

          I'd Number:[protected]
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Banchal solanki
            Feb 25, 2024
            Feb 25, 2024
            This thread was updated on Feb 25, 2024
            Report
            Copy

            Address: Rajasthan,Jalore,bhinmal,dantiwas

            Game, I have not done anything wrong and I am sure that I Have followed the rules of your conduct, and I am also sure that by mistake you have suspended my account without any valid reason, it is my humble request to the Free Fire team to delete my account.

            Player Name: IND SWEETUᵐ

            My number is:[protected]
            Feb 25, 2024
            Updated by Banchal solanki
            Not a dellet my account
            Feb 25, 2024
            Updated by Banchal solanki
            Unsusband my account
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sk md farjim
              from Malappuram, Kerala
              Feb 23, 2024
              May 17, 2024
              This thread was updated on May 17, 2024
              Resolved
              Report
              Copy
              Resolved

              Address: 1 Fusionopolis Place No 17-10, Galaxis Singapore, Singapore 138522 Singapore

              Dear Free Fire Support Team,

              I hope this message finds you well. I am
              writing to appeal the sudden suspension
              of my Free Fire account without
              receiving a clear reason for the action. I am genuinely puzzled as I have always strived to adhere to the game’s terms of service and community guidelines. to the best of my knowledge, I have not

              I have reviewed the rules thoroughly, and engaged in any activities that would warrant an account suspension. I value my account and the time and effort invested in it, and I am eager to resolve this matter promptly.
              I kindly request a detailed review of my account and the circumstances leading to the suspension. Understanding the specific reason for the suspension will help me address any unintentional actions and prevent them from occurring in the future.

              I appreciate your attention to this matter and kindly ask for a swift resolution. Having been a dedicated player of Free Fire, I am committed to upholding the integrity of the game and maintaining a positive gaming experience for all.

              Thank you for your understanding and assistance.
              Feb 23, 2024
              Complaint marked as Resolved 
              Not solve one more chance please
              Hello Garena,

              I am a regular player of free fire and supporting this game from last 2 and 1/2 years,

              I request you to review my ID and account once and please unban my l'd so that I will continue to play the game.
              I have a youtube channel. Of more than 75K subscribers and played several Tournaments.
              I was waiting many days for my account unband, they still did'nt unban my account i will wait untill you unban my account.

              My UID - [protected]

              Server - Singepore

              Player Name - SG/T4D

              Thank you for your Review my ID.
              Dear Free Fire Support Team,

              I hope this message finds you well. I am
              writing to appeal the sudden suspension
              of my Free Fire account without
              receiving a clear reason for the action. I am genuinely puzzled as I have always strived to adhere to the game’s terms of service and community guidelines. to the best of my knowledge, I have not

              I have reviewed the rules thoroughly, and engaged in any activities that would warrant an account suspension. I value my account and the time and effort invested in it, and I am eager to resolve this matter promptly.
              I kindly request a detailed review of my account and the circumstances leading to the suspension. Understanding the specific reason for the suspension will help me address any unintentional actions and prevent them from occurring in the future.

              I appreciate your attention to this matter and kindly ask for a swift resolution. Having been a dedicated player of Free Fire, I am committed to upholding the integrity of the game and maintaining a positive gaming experience for all.

              Thank you for your understanding and assistance.
              Uid : [protected]
              Helpful
              1 other people found this review helpful
              1 found this helpful
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sk md farjim
                from Malappuram, Kerala
                Feb 23, 2024
                Resolved
                Report
                Copy
                Resolved

                Free fire I'd unban

                Address: 1 Fusionopolis Place No 17-10, Galaxis Singapore, Singapore 138522 Singapore

                Dear Free Fire Support Team,

                I hope this message finds you well. I am
                writing to appeal the sudden suspension
                of my Free Fire account without
                receiving a clear reason for the action. I am genuinely puzzled as I have always strived to adhere to the game’s terms of service and community guidelines. to the best of my knowledge, I have not

                I have reviewed the rules thoroughly, and engaged...
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy
                L
                Feb 21, 2024
                Report
                Copy

                Address: Rasipuram

                I had bought a new id.I am forgot to change the password and phone number and email.please recovery my id
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Atharya
                  Feb 21, 2024
                  Feb 21, 2024
                  This thread was updated on Feb 21, 2024
                  Report
                  Copy

                  Not received diamonds after payment please help
                  Feb 21, 2024
                  Updated by Atharya
                  not received diamonds after payment
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    E
                    E.Abhishek
                    Feb 20, 2024
                    Feb 20, 2024
                    This thread was updated on Feb 20, 2024
                    Report
                    Copy

                    Dear [FREE FIRE],
                    I am reaching out to appeal my ban from [FREE FIRE]. I acknowledge that the ban was imposed approximately six months ago due to reasons unknown to me. It is possible that I inadvertently teamed up with players utilizing hacks. Despite this, I cherish my account deeply. I firmly believe that the ban was issued in error, and I humbly request its reversal.
                    I am uncertain about the events leading to the ban, but I sincerely apologize if I erred.
                    I am mindful of the numerous appeals you receive and sincerely thank you for considering mine. I am dedicated to fostering a positive environment within the [FREE FIRE] community and am eager to demonstrate my commitment.
                    Thank you for your attention and understanding.
                    Warm regards,
                    [E.ABHISHEK]
                    ID: [protected]
                    NAME: SHERLOCKSHOME[ID NAME]
                    [EMAIL: [protected]@gmail.com]
                    Feb 20, 2024
                    Updated by E.Abhishek
                    Dear [Free Fire],

                    I hope this letter finds you well. I wanted to take a moment to express my sincere desire to be given a chance to make others happy in return for the trust and opportunity granted to me.

                    I understand that I may have made mistakes in the past, particularly in regards to hacking activities. However, I want to assure you that I have learned from my past actions and am committed to making positive contributions to society.

                    I believe that everyone deserves a second chance to prove themselves and I am no exception. I am willing to work hard, follow the rules, and demonstrate my dedication to doing good for others. I am confident that with your guidance and support, I can make a positive impact and bring joy to those around me.

                    I ask for your understanding and forgiveness, and I promise to uphold my end of the bargain by staying true to my word and refraining from engaging in any illegal activities. I am ready to turn over a new leaf and make a difference in the world.

                    Thank you for considering my request. I am eager to prove myself and show that I am capable of bringing happiness to others.

                    Sincerely,
                    [Your Survuivor]
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      F
                      Fimando_1708
                      Feb 18, 2024
                      Report
                      Copy

                      Address: Lusaka

                      In my free fire when I go it shows my account is suspended due to abnormal activities so please help me fix my account which is: FIMANDO_1708 and my uid is:[protected]
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        W
                        Wizardom
                        from Godda, Jharkhand
                        Feb 18, 2024
                        Report
                        Copy

                        I haven't used any hack or other things that violate garena policy then also my I'd is blacklisted and I can't play any rank matches nor I can group with my friends. Please unblacklist my I'd . My uid:[protected]
                        +1 videos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Riyan09
                          from Golaghat, Assam
                          Feb 17, 2024
                          Report
                          Copy

                          Hello Garena My name is Ryan from Assam, I have been playing free fire for a long time, my ID [[protected] ] For 7 8 months now, I couldn't play games because of my device malfunctioning problem, Today I opened the game with the intention of playing the game again, I suddenly saw that ( id suspended ) I haven't played games for so long, So why was my ID suspended, I have hardly made the ID 66 after playing for many years, And I respectfully accept all your rules and regulations, I know that you have not violated the laws made by you and will not do so in the future, Please help me sir, I have so many memories associated with this ID, please Help me 🥺❤️
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            assimanto
                            Feb 15, 2024
                            Report
                            Copy

                            Address: Bangladesh

                            I'm sorry Garina Freefire because I played using hack so my id is suspended i will not use hack again in future please unband my id
                            my uid [protected][protected]
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              assimanto
                              Feb 15, 2024
                              Report
                              Copy

                              Address: Singapore

                              I'm sorry Garina Freefire because I played using hack so my id is suspended i will not use hack again in future please unband my id
                              my uid [protected][[protected]]
                              my uid name Black 999
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Grsahu
                                Feb 14, 2024
                                Feb 15, 2024
                                This thread was updated on Feb 15, 2024
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Galaxis Building, 1 Fusionopolis Place #17-10, Singapore - 138522

                                Hello

                                Dear greena team

                                My free fire I'd ban | iam using auto
                                headshot config file which is use for fun | i
                                didn't because of this my free fire I'd ban | i
                                request you my id Unban and future | i will
                                be not such a mistake please give me one more chance I never again any mistake my id please unban my uid [protected]
                                Feb 14, 2024
                                Complaint marked as Resolved 
                                [email protected] Mobile number 9981165483 Please unban my id
                                I'm sorry Garina Freefire because I played using hack so my id is suspended i will not use hack again in future please unband my id
                                my uid [protected] [protected]
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  Grsahu
                                  Feb 14, 2024
                                  Feb 14, 2024
                                  This thread was updated on Feb 14, 2024
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Galaxis Building, 1 Fusionopolis Place #17-10, Singapore - 138522

                                  My id is ban from 2 years please unban my id and get one more chance to me to game I never again any hack please unban my id my uid [protected] I recvest ff support but garine walo ne mujhe waha block kr diya hai wo login hi nhi ho raha please meri id unban kr do my uid [protected] maine galti se Kiya tha hack lekin Maine kisi ko bhi nhi mara tha hack lga kr please unban my id
                                  Feb 14, 2024
                                  Complaint marked as Resolved 
                                  My uid number 1275426149 please unsuspend my id my id is ban please unban and give me one more chance to game my email address [email protected]
                                  Feb 14, 2024
                                  Updated by Grsahu
                                  Hello

                                  Dear greena team

                                  My free fire I'd ban | iam using auto
                                  headshot config file which is use for fun | i
                                  didn't because of this my free fire I'd ban | i
                                  request you my id Unban and future | i will
                                  be not such a mistake please unban my id uid number[protected]
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Raunakkk_
                                    from Delhi, Delhi
                                    Feb 14, 2024
                                    Report
                                    Copy

                                    Iam a free fire player i am 15+ years old. And I ve been playing free fire for two and a half years. But tha gameplay i used to play with free fire I'd has now been suspended. My free fire I'd was created with a facebook account.

                                    But without my permission a hacker hacked my facebook Id then logged in free fire an used head shot hack. Maybe that's why my free fire I'd has been suspended.

                                    My sincere request to you. Garena team please unsuspend my free fire I'd

                                    My free fire I'd - [protected]
                                    Game name- á•—HTgamingYTá•™

                                    Please give me one chance and unsuspend my account

                                    Thank you for Garena team ❤️
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Feb 14, 2024
                                      Report
                                      Copy

                                      Hi garena freefire i am from india,
                                      I am play freefire more than 4 year's, and my game level is 56 and 600+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit