Garena — Harassment without any reason

My ID was blacklisted since 4 days and I unable to play with my friends and many game moods in free fire so I tried to know why this what happened but the customer care service reply was so frustrating because they repeat one reply in loop I tried 4 to 5 Times but they gave me the same reply but they was not told me that why my ID was blacklisted and the proper reason I want that free fire quickly UN Blacklist my ID my UID- [[protected]] in game name - PRIME FLUX