Garudavega Courier Services — Items received in damaged condition

Hello, I received my parcel on 15th September which I asked to send from India to Boston, USA. I received my 2 branded utensils in the broken condition. When I reached out to the person who sent my items, he asked me to complaint immediately on customer care. I sent them an email, and they directed me to follow a few steps where they asked me to send pictures. They received the pictures and they kept on telling me that the case is under investigation and asked me to wait. After a month, they sent me an email saying that they cannot do anything about it, and closed my ticket. Then I wrote a huge email to them as they made wait for a month for this solution. Then one day, I got a call from UPS, their partner company in US, for further investigation. UPS again asked me to send the picture of the carton along with tracking number, and the images of the broken items in their format. I did that too. UPS was kind enough to reply on time, and they mentioned that they have verified my case successfully and sent the report to Garudavega (Mr. Ramana) but he doesn't care to call the UPS back. So I reached out to the person who asked me initially to send the email to customer care. I told him the UPS scenario, and told him how his company is so irresponsible. He then asked me what do you think how much we should reimburse? I sent him the rate screenshot from Amazon of the broken products. Total amt was close to Rs. 2900. After I sent the amount, he immediately sent me an INDEMNITY DOC which was not in the picture from last 1 month. Then he told me we are not liable for any broken products. Our only job is to send the parcel, irrespective of the condition. I asked him why didn't he or the company informed this before when I communicated in my first call, he mentioned he doesn't know why his company did this, and then he told generally no company takes the liability of things.
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Garudavega Courier Services customer support has been notified about the posted complaint.
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    1-8-308/1/1, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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