Garudavega Courier Services — Late pickup and delay in delivery

I have sent a parcel from Chennai to Canada through Garudavegas Ambattur branch on 16.07.22. The tracking I'd is 1z63xv[protected]UPS). It reached only on 02.08.22. Most of the items have perished in transit. Before sending, I have specifically asked for not to send it through UPS, since I had a bitter experience on previous occasions. They have also agreed to send it through DHL and for that they have charged extra money. When contacted regarding this, they told me that the excess amount will be refunded and the damage will be compensated. But after the delivery effected, nothing happened. They are not even attending to my calls and not responding to my mail also.
Please look into this and arrange for refund early.
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Garudavega Courier Services customer support has been notified about the posted complaint.
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I have already lodged a complaint on 7th Aug 2022 regarding late delivery and damages on the consigned items. Two months have passed, but nothing has happened. Then what's the of customer complaint. I have never seen such kind of worst service. In this complaint forum, I have seen lots of complaints and most of them were not resolved. I wonder how you are running a business. I pray God that you improve your service, atleast in future

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    Garudavega Courier Services Phone
    +91 88 8555 3344 [Customer Service]
    +91 40 4555 5066 [Head Office]
    Garudavega Courier Services Address
    1-8-308/1/1, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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