I am a resident of Madambakkam, Chennai 600126. I am using regularly the services of Garudavega courier service to send materials to USA to my friends and relatives. One such courier was happened to be sent to Illinois, USA. I have despatched 22 Kgs of items containing Dress materials and some vessel items. I am sending the courier through the agent stationed at KURIJI NAGAR, CHROMPET, CHENNAI-600044. Earlier, they were asking one copy of Aadhaar Card, subsequently Two copies and now they insisted for Three copies. Recently on 11/01/2022, he has asked me to give four copies of address slip in A4 size paper. He said it is MANDATORY to bring FOUR copies o.f Address sheet and 3 copies of Aadhaar card copy.
The way in which the owner (agent) spoke to me was very bad. He shout at me and scold me as if the company (Garudavega) forced him to obtain these items as mandatory to enable delivery at right place. I am not happy the way he presented the demand. Hitherto, it was the duty of agent to write or paste the address on the package and not by the sender.
You have to understand that making aged person like to to go to Xerox shop and get the things xeroxed. (My age is 67) years. When I explained there is no mention in the website about the condition to bring the Address slip to paste it on the package.
IT IS REQUESTED THAT THESE MANDATORY CODITIONS MAY BE MADE AVAILABLE IN THE WEBSITE AND ALSO IN THE SHOP PREMISSES IN THE BOLD LETTERS.
He said that I am spending more for sending courier to USA why not I should spend some little money for Xerox / printing the address slip. He shows his anger face to me and he failed to convey the mandatory.
IT IS ALSO REQUESTED THAT THE AGENTS CAN ARRANGE XEROX OR TYPING THE ADDRESS SLIP AT HIS PREMISES ITSELF AND THE AGENT CAN CHARGE @ THE LOCAL XEROX COST INSTEAD OF THROUGHING OUT TO THE SHOP WHICH IS LOCATED 1 KM AWAY FROM THE SHOP.
HOPE, GARUDAVEGA WILL REALISE THE DIFFICULTIES FACED BY CUSTOMERS AND ENSURE SMOOTH BEHAVIOURIAL ATTITUDE OF YOUR AGENTS.
THANKING YOU.
S. LAKSHMIPATHI.
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