| Address: https://www.garudavega.com/ |
This compliant is again Garudavega courier services.
I had booked their parcel service from India (Trivandrum - Kerala) to Stockholm - Sweden on May 19th 2023. I followed all the the process as required by the vendor and paid INR 17627/- for 31Kg parcel.
I was told that there will be no tracking available and it will be delivered around 15 working days timeline (Maximum).
I provided complete address details as well 2 contact numbers just in case one is not reachable.
As I had not heard back from them post 15 days and also giving some buffer time, I followed up on June 20th and realized that my parcel was not sent back to origin destination as it was not received by the customer. While I was not contacted via call / email /postal service regarding arrival of my parcel. While I enquired, I was told by Stockholm vendor that email & constant reminders were sent to Garudavega informing arrival of the parcel.
Because of the customer care team ([protected]@garudavega.com) negligence, it was now sent back to source. Ok, I can agree to this that mishap happens. I then tried for next solution possible to resend the parcel back to Sweden. I was told by the local vendor in Trivandrum that their UK hub partner (DPD) will redirect my parcel back to Sweden from UK. Today we are on July 7th and I still have no updates on where my parcel is and what are the next steps. Every 2 days I am following up and I haven't got any response from Garudavega customer care. First of all, this is because of their irresponsible behavior and negligence, secondly they do not have the courtesy to keep the customer informed nor extend any support.
I was given tracking details only when I followed up as my parcel had not arrived to know that it is sent back. I understand such issues happens in logistics. My concern is about Garudavega still not taking appropriate actions. They are absolutely not responding to my emails nor providing any solution. I am attaching all follow up mails here.
My parcel contains around INR 50, 000/- worth items along with my shipment charges of INR 17627/-
As a responsible Indian citizen, I would like to file an complaint and ensure that nobody goes through such stress and loss of money through this unreliable business
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