Garudavega Courier Services — non delivery of parcel due to non clearance by customs due to 3 packets of pickles in the parcel

Address:

DILSUKHNAGAR HYDERABAD, Hyderabad, Telangana, 500036

I am from hyderabad and sent my first parcel to SYDNEY AUSTRALIA ON 30th APRIL 2019 with Garuda vega Dilsukhnagar Branch vide invoice no.[protected].Before sending the parcel, i visited the branch and enquired about pickels can be sent or not with agent and inturn he confirmed that picekels can be sent.As such i carried the items along with pickels to the Branch and the packed the items at Branch itself. The total weight of items was 17.5 Kg, and the total courier charges paid was Rs.9292/- and out of which pickels item wight was 4.8Kg and proportionate cost would be Rs2550/. The parcel was not cleared by customs at sydney After givin g consent by my son in law at sydney to deliver remaing items after sisposing 3 packets of pickels. then the delivery affected after 25 days instead of normal 8 days delivery time. Because of wrong assurance given by your agent i am put loss for Rs.8050/-(i.e.courier charges Rs2550/- plus cost of pickels .Rs.5000/- and one item stolen for Rs500/-).apart from this, the purpose of sending item also defeated as delivery was not done before HOUSE WARMING MUHURUTAM DATE..INADDITION TO THIS WE WERE PUT TO MENTAL DISPLEASURE and financial loss amounting to Rs8050/- for which Garudavega has to compensate. with Regards