Garudavega Courier Services — Package undelivered to my address however the status on the site says delivered

Hi There,

My In-laws sent the 10 KGs of package from Madanapalle (AP) to Atlanta on Aug 29th. The package was supposed to be received on Sept 2 and we noticed the status as delayed in the Transit. All of sudden, the next day (Sept 3) we noticed that the package status changed to Delivered on Sept 2, WE DID NOT RECEIVE THE PACKAGE. I tried checking with Garuda Vega customer care and sent an email to [protected]@garudavega.com however no response yet. Can you please expedite and help to resolve the issue and get the package delivered to us.