Garudavega Courier Services — Parcel Delivered to wrong address

I have booked parcel from Chennai to USA in the month of October.But my parcel was delivered to wrong address.
I have paid Rs 9745 courier charges and purchased goods worth of Rs 10000 in that parcel.
When i contacted Garudavega they are not responding properly in this regard.
Please resolve this issue at the earliest
Thank you