Garudavega Courier Services — Parcel still not received after more then a week

Address:1-8-308/1/1, Patigadda Road, Begumpet, Hyderabad-500016.

Garudavega picked up our Parcel from Mumbai on the morning Aug 14th 2021. They did create a label till Au 17th 2021. Then shipped it another warehouse on Aug 18th. Its been in that warehouse in New Delhi x3 days now. On calling customer service, they reassured us that they will update and make sure the parcel reaches USA by Aug 21st. But there were no updates from them or on tracking site. On calling customer service again on Aug 20th, they gave same excuses, we will update you next day which is a Saturday. the only thing they told us is that maybe Maybe it might reach USA on Monday, but they were unable to give us any definite date. When they had first picked up our parcel, they has guaranteed us that the Parcel will reach USA home within a week. Their Mumbai agent doesn't pick up the phone and is not communicating updates to us. Both days(Aug 19th and 20th) the customer service puts off answering that we will update the next day. They took the parcel fees the 1st day but now are not able to deliver the goods and my parcel as guaranteed by them .
I would like to complain that they need to deliver my parcel (it contains homemade goods and masalas, pickles) via express delivery . They need to be fined for not delivering items/parcels as they guarantee on their site .
Niti Singhania
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    Garudavega Courier Services Phone
    +91 88 8555 3344 [Customer Service]
    +91 40 4555 5066 [Head Office]
    Garudavega Courier Services Address
    1-8-308/1/1, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
    View all Garudavega Courier Services contact information