Garudavega Courier Services — Shipment not delivered from 2 months

I am logging this complaint against a shipment firm named as Garudavega Courier Services.
The company has picked up my parcel from my house in noida to ship it to my address located in Irving, TX, USA on 24th sep but it hasn’t reached to me till date.
They are not reachable on phone. I have sent a long list of emails to them but nobody is bothered to reply. Have looped in their head and regional offices but still no luck.
They took the money and wasted all my stuff in it. Also, for another couple of parcels they took huge amount of money and didn’t inform about the custom charges which i had to pay on delivery.
Their chat portal doesn’t work, they don’t return to the calls, ticket mechanism is pathetic.
Really want a strict action against the firm.
Have all the proofs and emails as evidences with me.