IOC - Refill Cylinder/Cooking Gas — Non-Delivery of Refin Cylinder

Address:

Chennai, Tamil Nadu

I am an IOC customer and my name is S. Hariharan bearing customer ID 35552. The name of my gas agency is Rose Gas Agencies in Adambakkam, Chennai 600 088. I have booked for my refil cylinder on 4 Dec 2012 and the booking reference is 531298. It is going to be a month now since I have made the booking and the delivery of refil cylinder has not yet been made. When I contacted my agency, I was told that my quota of 6 refil cylinders per year was over (this is incorrect) and I have to pay Rs.813 to take delivery of each refil cylinder from now on. This statement is incorrect and this is only my 4th refil cylinder booking since Jan 2012. Moreover, I also wish to confirm that I do not hold gas booking in any other name/customer ID for the same delivery address and nor do I hold any separate customer ID in my name or in the name of my family members for any other delivery address with the same or any other gas agency. I fail to understand as to how they arrived at this calculation and I would appreciate an explanation on this. When I tried to explain this to them, they have refused to listen to me as asked to only listen to them and do what they say. Please advise me as to what do I do and how do I proceed, as I am badly in need of refil cylinder. My Mobile No. is +[protected].