Gati-Kwe — amazon order shipped through gati not delivered

Address:

Chittoor, Andhra Pradesh, 517588

I have ordered a pc cabinet from amazon which is being shipped through gati. The docket no for the item is[protected]. The order has arrived at the nearest hub on 9th march and its yet to be delivered. Whenever i contact the customer service they come up with fake promises which are yet to be met. They first promised to have it delivered on 10th, then they said they will deliver on 12th, it was 13th after that, and the latest promise was on 14th. I dont see it coming today either. These guys make better politicians with their fake promises that a courier service

The response from gati is the same thing that they are copy pasting for every complaint "this is to inform you that we are already in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time."