[Resolved] Gati-Kwe — article undelivered and updating status inappropriately

MadMax19

from Hyderabad, Andhra Pradesh

Address:	500084
Website:	www.gatikwe.com

I would like to make a complaint because the article was undelivered due to the incompetency of the company. The delivery of the article was scheduled on 12th feb 2018. For reference, the docket number of this delivery is:[protected].

In addition to being not delivering the article, the company updates the false delivery status without contacting us. As a proof, i attached the screenshot of the provided docket number. As can be seen from the attachment, the company delays the delivery by mentioning it as a request made from us, where as no such request made from us. Now, the reason for not delivering is stated as "redirected to new destination", where as no such redirection is made from us. I have sufficient proofs regarding this.

When contacting the customer care, there is no response at all.

I would like the respective authorities to take the stringent action against the company for their irresponsible and unethical practices.

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Feb 14, 2018

Complaint marked as Resolved

It was delivered and the article was good and sound. There was no damage. Gati is indeed improving over their service and I take my complaint back and I really apologize if my complaint misleads anyone. Thank you.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Gati-KWE Customer Care's response Thanks for your confirmation & thank you for choosing GATI KWE.

Feb 15, 2018

Updated by MadMax19 Thank you Gati :)