Gati-Kwe — delivery delayed by more than 10 days

Address:Pune, Maharashtra

Delivery delayed by more than 10 days. Reference number is "s[protected]" (Shipment from bhiwandi/flipkart to pune)
Expected delivery was 08-oct. However even on 17-oct delivery is not done.

On contacting (5 times) to gati call center, always get a same answer "we have escalated the issue and you shall get delivery in 1-2 days". However, even after 10 days no delivery done.

On gati website status is shown as "undelivered due to customer rescheduled delivery". However, neither me nor sender has ever for any delivery reschedule.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2019
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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