Gati-Kwe — Dockets detained, late, fraud employees

yasminah

Address:

Noida/Delhi

There is an employee working from your Delhi/Noida office who is committing fraud after fraud. First he claimed he was from DTDC, through which I originally placed the order. He even prepared the bill under DTDC letter head. (Photos attached below) He charged me an exorbitant amount, over 6K, saying my dockets were around 51 Kgs.

When he dispatched the dockets, it was found that he was delivering them through GATI. He probably works for the company too. The dockets were of 35 Kgs, which I by the way, have not received since 12th October which was the original delivery date. Today is 16th and the tracker shows they have been detaines.

All I wanted was a nice service for thousands of rupees that were wrongfully charged but here I am waiting for my dockets to get delivered which have been detained, I do not know why.

MY DOCKET NUMBER IS[protected]. Please let me know when it will reach me because this is heights.

Your employee's name is Karishan Acharya, his number [protected] and goes by that name on Google Pay -- [protected]@oksbi

+2 photos

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Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that as per system your grand total amount is 882.00 for 35.00 kgs of shipment which is paid to GATI. This shipment is booked by third party. We kindly request you to share your GATI's docket copy on [protected]@gatikwe.com . We have received and forwarded your details to the respective team for further process. Kindly allow us some time.

Oct 19, 2020

Updated by yasminah Hello. I understand there was a misunderstanding with the previous complaint I posted here. The fraud committed was by private movers and packers who is not an employee of Gati. I humbly apologise for that.

I got this clarity after speaking to a Mr Saurabh, who very patiently explained how Gati has a specific forum/platform for movers and packers where they can place the order.

The other thing that became clear to me was Gati employees are not answerable to me, where the package was going to be delivered. In the wrong name on the wrong email ID with the wrong phone number and no stickers (Attached below is the bill in the name of Surendra with a make believe email ID and phone number.) So Gati accepts this without authenticating, I get it.

I just have one request. Since Gati has a platform for movers and packers, kindly let me know which movers and packers employed Mr Karishan Arya -- His details are attached in the complaints above. So that I can take necessary action against him since I did not want to be dragged here in the first place. Also, a Mr Yadav was in touch with him so he would know who Mr Arya works for. He pretended to be a DTDC employee.

As for your sales executive, Mr Saurabh, on Friday, he kept hanging up my call after promising that he would speak to me at 2 PM. I had to mark Mr Mahendra Agrawal in a mail for me to be taken seriously, after which my stuff reached my place, Thanks to your customer executive Mr Vishal.

I wilfully did not want to be a customer of GATI and was dragged into this. Please explain this to Mr Saurabh who repeatedly says the company is in no way answerable to me but the one who placed the order, who committed fraud, who does not work for Gati, I repeat.

Also, I would appreciate no more calls from the company. Because if Gati is not answerable to me, I am also not answerable to Gati. Also, I am extremely thankful to this complaints forum where my voice can be heard.