[Resolved] Gati-Kwe — fake status

sara-2020

from Chennai, Tamil Nadu

Address:

Dindigul, Tamil Nadu, 624001

I purchased a washing machine at amazon.in website on Nov 3rd. The item was shipped through GATI. Whenever I tried to contact their customer care, they responded with "Local team will contact me", but no one from their local team contacted me till now. To further elevate the frustration today[13 Nov] by 2:30 PM the status changed to "Out for delivery", but when I tried to contact customer care to get the contact details of the delivery person, they were unable to provide it. After 7:30 I got a message that states "Undelivered due to CONCERNED CUSTOMER PERSON NOT AVAILABLE".

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Dec 17, 2018

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Nov 13, 2018

Updated by sara-2020 Already made compliant with GATI no "34180154", yet no resolution

Verified Support

Nov 16, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to kindly inform you that as per our system this shipment is delivered on 15-NOV-2018.
Kindly treat this experience as an exception, we ensure you of best services in future.

Best Regards
Isha