Gati-Kwe — I didn't receive my docket and they are showing its delivered

Address:House No. 311, Nankari, I.I.T. Kanpur

My docket number[protected] has been out for delivery for a few days and today it is showing that my docket has been delivered but it has not been delivered. I got my product from Amazon and they delivered it through Gati and gati support says that it's been delivered but I didn't receive anything. Please help
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply apologize for the inconvenience caused. This is to kindly inform you that as per our telephonic conversation We have intimated our team to expedite your complaint. Kindly allow us some time.
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Dear Customer,

We deeply regret the inconvenience caused.

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    +91 71 2272 9928 [Customer Care]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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