Gati-Kwe — led tv damage - but no one takes responsibility

We had booked shipping service from gati kwe to ship our led tv and 3 more items on 10 nov 2019. It was delivered on 13 nov'2019 at destination. As i was in office at time of delivery so i couldn't open package and check it on same day. But when i opened package i found that led tv screen was damaged. When i contacted delivery person he told me to contact with customer care. Customer care told me to contact in office from where it was shipped. When i contacted there they told me again to contact customer care. So, when i connected with customer care on their online chat as customer care number was not working, they informed me on chat as complaint is not registered within 24 hrs so its not their responsibility and asked again to connect their with office from where it was shipped.

After again contacting them they told me like they do not take responsibility of household item. Which was shocking for me as it was never informed before. After i argued with them why it was not informed before and we are paying shipping then its your responsibility the they said that they will have a look and check what they can do. Now, to repair this tv, service center informed it would require rs. 12, 000 /- as panel is damaged. We are still waiting but no resolution yet.

So, i would suggest all customers never to ship with gati kwe as they don't take responsibility after items are damaged. It is very disgusting service by gati kwe, very much disappointed with their overall service.