[Resolved]  Gati-Kwe — misbehaviour of delivery person and subsequent delay in the delivery

Address:

Kanpur, Uttar Pradesh, 208016

Dear sir/madam,

I am writing here to complaint about the misbehaviour of the delivery person from gati courier who came to deliver a refrigerator ordered from flipkart.

I would like to inform you that i had ordered (Order id od[protected] a refrigerator from flipkart which was supposed to be delivered by gati-kwe. A delivery person (V. K. Srivastava) came to deliver my order on 11/05/2018 (Friday) without any assistant with him and he was the only one who was driving the vehical and delivering the items.

As i live on the first floor, on his arrival he called me from the road to ask (Not requesting) me to lift the refrigerator upto my door. When enquired about why he is alone and not having any assistant with him to deliver item to the customers door, he satrts speaking in a loud tone and in arrogant manner he told me me that this is the way they deliver the items thoughout the day and if i want it to be delivered by that day only i have to lift the item (Along with) from his vehical to my door otherwise he will take delivery back. Also, he threaten me i may need to wait for a long if he takes back the item.

Regarding the same i had complaint about the matter to filpkart and gati courior but till now i have not recived any responce about the action taken on my complaint niether i have recieved the item i had ordered.

I am deeply pained/hurt by the arrogant behaviour of that delivery person and feeling humiliated the way he talks to me in front of my society. I hope that an appropriate action will be taken in this regards.

Also, i am worried about the qaulity of the product due the delay in the delivery.

Please take the necessary action.

Thank you

Vaibhav