Gati-Kwe — Nearest hub is saying have to collect the product from office

I have order one tv from flipkart. They choose to send it via gati( worst service provider) . Now when it reached to the nearest hub everyday it shows out of delivery and end of the day due to time constraint couldn't deliver. so called the local hub and what the guy said is very surprising. I have to collect it from there, they can't deliver it to my doorstep.i don't know how to respond to that.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2021
Gati-KWE Customer Care's response
Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process. Please help us with your contact number and email id for further process.
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