Gati-Kwe — Online rates and on ground rates differ

Good morning,
I had visited gati online site and checked for price of 440/20kg(min)
Additional kg rs18.on ground speaking to pickup guy is saying rs750/20kg.why is it so if it is the case you can put it up on your site .site says something your executive say something. Transparency is required.would wait for a positive reply.i had checked for student express campus to home service
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2021
Gati-KWE Customer Care's response
Dear Sir,

Gati charge according to actual and the volumetric weight which ever is subject to maximum
1 Cubic feet is considered as 10 Kg ( EG : 1Feet X 1Feet X 1Feet =10 Kgs)
Whichever is higher Gati charges accordingly.
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    +91 71 2272 9928 [Customer Care]
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