Gati-Kwe — parcel delivery too late

Address:

House no.-31, Sanjog Path, Opposite Khadi Board office,, Hengrabari, Guwahati, Near Public health office, Guwahati - 781006, Assam, Kamrup Metropolitan, Assam, 781006

My parcel was supposed to be delivered on 14th aug from Hyderabad to Guwahati through gati movers and packers service. While tracking online, it shows it's in guwahati branch since 14th aug, but whenever I call the manager, he says the package is getting unloaded, Will deliver tomorrow. When went to check directly in the office, I saw the parcel there, the manager denied to deliver still, said to take it by myself from the branch. Since there are around 6 huge boxes, it's supposed to be delivered by the sevice, and they had charged me 10800 rupees for the whole thing. So, the service should also be worth 10800.