[Resolved]  Gati-Kwe — shipment held up

Booked a shipment from honkong on 3rd august (Docket no.[protected]. Has been lying in one of there warehouses from 10th of august. Assured delivery date was 16th aug. Raised a complaint on 15th but till date it has been lying in the warehouse. Customer service is a sham with no feedback, no complaint forwarding mechanism. (Have incurred expenses of more than 50 rupees in calling their toll free no. Numerous times.) they will tell lies of having calling you but your phone not working etc. Etc... And the gem.. Their tracking portal shows status as address and pin code mismatch.. The address and pin code which had been valid and correct for the last 50 yrs have all of a sudden become incorrect. A company of hippocrates and irresponsible executives