Gati-Kwe — Unethical behaviour, delivery not provided

Address:	271902
Website:	gatikwe.com

I placed an order with amazon on 6th june. The product was shipped with gati-kwe. The shipment was kept on hold by the courier's gonda office for almost 5 days for apparently no reason. Meanwhile i kept on contacting amazon's customer care and was promised about the delivery. I received a call from delivery boy telling me that i have to go to bahraich to collect my package a their "service" is not available at my location. I requested him to deliver it at my place fakharpur (271902). He gave me the number of gonda office.
The contact person told me that if i do not come to collect it the package will be returned and i am not the only one whose package will be returned so they will not be making any arrangements for delivery. The person's tone was very rude.
I kept on talking with amazon customer care and was told to wait as product will be delivered before estimated delivery date (17 june). Anyways, the courier initiated the return without my concern and now amazon is telling me that they can not do anything regarding this as gati is a third party courier. I'm attaching the screenshot of delivery estimation page of amazon.in.
I tried contacting gati's customer care and have been asked to contat amazon.