[Resolved]  Gati-Kwe — wrong commitment by company executives

Address:

560045

Hi team,

I have received a mail from club factory that our product is already dispached from sanghai to delhi, india to their currier partner gati team. And when i check the details on gati website on16 sept 2017 to track the order for my docket no[protected] it was showing that product is in sanghai. So i call to their customer care number and the executive was arguing with me that it is reflecting on their website the product as been reached to delhi. I said him that i have check the details on your website after 12 sept 2017 there is no update but this executive was 100% sure that it is visible on their website that it is reached to delhi and on priority he will be arrange the product to be delivered to me on 20 sept 2017.

After waiting for a long time again i call them on 20 sept 2017 they all giving wrong commitment and being in an escalation team "ridima" giving a wrong commitment on call that product is still in shaigai. But i know that product is in delhi gate way on hold due to custom work.

And again i called them on 23rd i told them that i m not bothered about the delivery but i want to know the true fact what is happening and these people again said the product is hold on customer but sure they will make deliver by 28 sept 2017.

Also i have mail to gati team and i got the revert back that it will be resolved with in 2/3 days. But after that no update customer has to call them again for follow up and remind them the issue again and again.

And again when i called on 28 sept 2017. On one was able give a proper details and one of the executive was blank on the call and he was insisting me that he will transfer the call to his senior. But i haven't asked him to do so. There people don't have a capacity to handle one call. But they know how to lie and fool their customer.

I hope you guys will understand what situation we are facing and i don't bothered about my product or money. I new what is custom issue and all then to they are trying to fool us from past 20 days. It was a mental harassment for me.

Regards,
-anita
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