[Resolved]  Gati Packers And Movers — regarding late shipment and extra delivery charges being asked

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello sir/mam,

This is to inform you that i took the services to send my 1 bike and 5 cartons and 1 briefcase from noida to trivendram, kerala as well as 1 carton to ara, bihar on 4th august 2018. The following are the issues i have been facing from vendor :

1) initially i was told that i would be charged 8000 inr for kerala shipment, and 900 inr for ara, bihar shipment. I paid him 7200/- as advance and rest i was asked to pay upon delivery on kerala, but today, as i spoke to your vendor, mr neeraj (+[protected], he told me that i need to pay him 9540/- more upon delivery (Total would be 16, 740/- considering the tax and insurance amount).

2) moreover, it has already been 10 days and today he told me that it'd be taking 1 week more to deliver my shipment to kerala.

Please let me know if i could get any support from delhi police and get my belongings at the cost it was said.

Also, hereby i am attaching few documents :

1) snapshots of the conversation between me and neeraj (The vendor)

2) billing of shipment from noida to trivendram and ara

Please get back to me on undersigned if you need to know anything else from my side.

Thanks & regards,
Kshitij raj
(+91-[protected])
+4 photos
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Sep 30, 2018
Complaint marked as Resolved 
Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2018
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. Tried calling you on [protected] number is not reachable, please help with the alternate cont no and also request you to help us with Gati's 9 digit docket number for further assistance
Complaint comments 

Comments

This Gati packers and movers is different from Gati KWE, Gati Kwe Isn't involved in this, it's Gati Packers and Movers from Delhi as shown in the receipt

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