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Gauhati University — Delayed provisional pass certificate

I have applied for my provisional pass certificate in the year 2021 but has not received yet Since I'm from law background i really need the certificate for Enrolling as an Advocate and also to appear bar exam but it has been kept on hold because of them and I have been reaching out to them but so far no update on the issue. For proof my payment ID is DC_[protected].
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    +91 98 6403 4767
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    Department of Business Administration, Guwahati, Assam, India - 781014
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