Gauhati University — Not received my original degree

I completed my bachelors in the year 2016 and applied for original degree paying 750rs for it...but now it has been 2021 but still awaiting for the degree...i even went to the administrative building for enquiring about it..they showed me the register telling me that it is in process and soon i will be getting my degree by post...now i am trying to look for any information i can find but there is no option about enquiring into previous batches degree related queries...it shows only option of new registration...