Gauhati University — Original certificate not approved even after 135 days

Applied for original certificate of graduation (2009 batch) on 7/sept/2022 through online portal.
Fees was deducted and necessary doccuments uploaded. But till today when almost 135 days has been over but only status showing processing.
It is not possible to come over guwahati university every now andthen for the outsider of the city .
Please maintain the logic behind the use of e -technology in such procedures, otherwise it will be not at all benificial for the students.

Details

token no-[protected]
user registration id--GRD421822
name-dibyajyoti hazarika.
Registration no-026561
reg.Year[protected]
passing year-2009
roll no-s09782/0019

payment id-dc_[protected]