Gazon Communications Complaints & Reviews

I stay in dhanorie area pune, it’s been months since i’m facing inconsistent speed and packet drops from gazon. My plans is 50mbps but hardly get 30-40 that too if lucky.. Speed is not at all stable and varies from time to time.. Packet drop rate is around 20% with pings to any dns (8.8.8.8 for ex google dns) server getting timeout very frequently (Every few mins). Reported this many times but its still not resolved. All i hear is that its my router problem so finally i got their own router installed and results remained same. Problem is with such high packet drops over network you can’t do work from home with live video and audio calls. Frustrated and feeling like changing it now but stuck because did a 3 month recharge.

I am a customer of gazon communication india. My user id is "sarang_thosar". I have done recharge of rs.2123 on 6 april. But from 10 april, there is no internet. So from last 2 months i am raising ticket and no one is there to fix my problem. It is very sad to say that i can't manage my work without internet. If this problem not getting fix in this weak then i want my amount refund of the same.

Hi,

I am facing no internet issue from today morning 2nd may-2020. So i tried to call "gateway broadband internet services" which provides gazon service at kothrud location. Many times i tried to connect calls but unable to connect call to them.
So i tried to raise complaint on gazon website. Here i am unable to raise new ticket because already my one ticked is in pending state which i raised on 22nd may 2020 regarding...

I am getting no network since morning.. Also during weekdays most of the time network lost.. Really struggling to work

Dear sir/madam,
I am your customer at pimpri chinchwad, i have subscribed 20mbps for 6months but i do not get reliable speed, i have tested on okala speedtest and speed is never reliable. I am always given reason of wireless router. I have installed 300mbps tendala.

Appreciate your help.

Regards
Shivaji

My internet is not working since 15th April. I am registering ticket but they are just closing it without any response. No answer from customer care.

Please check attached tickets. They are keep saying your account is active and closing tickets. I have paid so of course its active.

Internet at home is not working since last 3 days. I raised ticket but no one is addressing the issue. Worst part is that they are neither picking the phone nor replying to mails. Its really shameful in todays world that internet is down and and no one from provider side is sharing update why this is happening and no communication at all.. While recharging they are very punctual asking for payments on time and very obedient to stop service if any delay for recharge.. Ticket register on 15th april however no response and call from anyone. Very poor service and shame on this service provider

Internet at my home is not working since last 3 days. I have raised complain via customer care portal but no getting any response. I also tried to call all the numbers mentioned in the sites but no one is answering them.

There was no internet connection since 20th march 4pm till 21st march 11am.. And after that it was working fine. During this period the customer was not reachable and and the complaint tickets were also ignored. I received a call from an executive saying your account has to be recharged by 24th march, and when i told the executive about the issues i'm faving she told she will look into it. I received proper internet on 23rd and so i renewed the account on 24th march 12am and then there is no internet connection since then. Gazon communications is not reachable via any mode of communication.. No calls, no emails no tickets are being answered. Now in the time of need when everyone is working from home and there is a national lockdown, we are helpless and gazon communications is taking advantage of the situation.

Internet at home is not working since last 6 days. I raised ticket but no one is addressing the issue. Worst part is that they are neither picking the phone nor replying to mails.
Their sales office says that they can't help as this is not their department.
They have not mentioned their escalation metrix in the website.
If any one knows how to escalate, please let me know

Broad band is down since last more than 6 days without any resolution. Once of the worst experience with this provider.. Its really shameful in todays world that internet is down and and no one from provider side is sharing update why this is happening and no communication at all.. While recharging they are very punctual asking for payments on time and very obedient to stop service if any delay for recharge.. Ticket register on 4th oct 22897 however no response and call from anyone. Very poor service and shame on this service provider

I was using your broadband connection at my home in kala khadak, wakad. My mob no. [protected]. Since i was out of country for last one year i didn't charge and use it. I am in india now and want your connection immediately. I have been calling your agent jadhav broadband on[protected] for the last 15 days but no proper response. They told me that since my connection was not active i will have to buy new connection for which they told me...

Getting problem from last 3 months customer care is not reachable from last 3 months not getying response from company. They called me every month for rechage i will complaint on that call still are not bother to resolve it worst service i am getting from gazon they have mentioned 3 numbers on their website[protected] and [protected] and [protected] trying to call every day but these numbers are out of service

Its been four days that our internet is not working.
Raised complaint multiple times.
I want refund for fee.
Registered mobile number in gazon [protected].
We have been contacting them repeatedly but they doesn't seem to be bothered with it.
Each time the customer executive tell different reasons for the issue, like one said it due to power issue at our area. Other one said it is due to cut of optical fibre...

I am facing frequent internet disconnection problem from more than month now. I happens more frequently than there are hours in a day. I have tried calling customer service but they never pick call.

Regarding my other issue of packet losses, i have facing this issue since 4 months. I have complained it earlier as well. Everytime i call, they just tried to reset my connection and told me to restart router. But that didn't helped me. It is very important to have no packet losses and stable ping when you are playing online games. Their engineers don't understand either of both terms. I mean please hire better engineers man :p who at least understands the problem.

I am trying to get bill and payment receipt for prepaid recharge done on 13th june 2019. Tried reaching out to customer care[protected] from where i was told to drop mail to [protected]@gazonindia.com. Triying reaching out to both channels since 2 weeks but bill and receipt is not being provided and even not getting any reply from any team. Registered mobile no. [protected].

Even after complaining multiple times for the internet speed and temporary solutions provided by the company, the sufering here gets real.
For the last 3 months i have been complaining repeatedly for pathetic internet speed, no substantial actions are taken.
They will call you for the internet recharge everytime without miss when your subscription is ending but no attention on the quality provided.
Have multiple times walked to office even when i was working from home due to internet speed and quality.
Once you call customer care, they only say to on and off the router.

I really do not understand what you fools are promising us before providing services. I got a connection for 50 mbps & every day struggling to get basic connectivity & on sundays it is completely zero. Jio is coming shortly for web connectivity, like how they launched for internet connectivity, to scrape out intelligent robbers like you. Then we will see how you fools will survive. Till then you can have your day. Gazon is really useless & a false service provider with not basic support system & service assistance. Daylight robbers.

This complaint is to highlight the worst service provided by Gazon Communications in Pimple Saudagar, Pune. I have registered multiple complaints with them related to interrupted services. Everytime they send a technician who is not capable enough to find the exact root cause. Instead he just restarts or resets the router and restores the connectivity. However, we see this problem almost everyday and it is not possible to register a complaint everyday. We have no option other than to wait. Complaint numbers are -

Your Complaint No: PS[protected]C has been registered successfully.
Your Complaint No: PS[protected]C has been registered successfully.
Your Complaint No: PS[protected]C is been closed as per feedback given by you.
Your Complaint No: PS[protected]C has been registered successfully.
Your Complaint No: PS[protected]C has been registered successfully.
Your Complaint No: PS[protected]C has been registered successfully.

I have already paid them 3 months money in advance and have no option to go for other service provider. I need this company to give me the solution.

Hello Team,

This is my 5th complaint to Gazonindia since morning yesterday, but no resolution till now.
My internet is either not working or its working extremely slow that even a simple news website like rediff is not opening. A technician came and deleted all the histories and cookies from all my devices and said that the Internet is working and went away.
But as expected your technicians have no knowledge and my Internet is not working.
I called the customer service, Kajal refused to transfer the call to her supervisor and refused to help me in any way.
This is happenning since months and I am paying to Gazon India but getting no service in return. Every week I need to call your customer service twice or thrice as Internet does not works. The customer service agents are hopeless and as per their wish they lodge a complaint and most of the times they don't. As a result the customers issues are never resolved.
I want a permanent solution for this and want a refund and disconnect your Internet connection.
Hopefully this time I will get a response from you (thinking you are from the Management team). I hope you guys won't prove me wrong.
If you feel like to contact me please call on[protected].

Thanks for the horrible service!!

Debatosh Das
Registered Ph No : [protected].
Registered Email ID : [protected]@gmail.com