General Motors — Horrible Experience with General Motors Chevrolet Damaged my Car during service.

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Please read, if you are a General Motors- Chevrolet Car Owner

Hi All,

Just wanted to share my experience at Chevrolet Service Centre in India.

I brought my car to Chevrolet service Centre in India, for regular service and replacement of ignition coil. At the time of handover of my car, I specifically told the service advise that CNG kit is installed in my car, if you guys are comfortable doing the service and replacement, then go ahead else, let me know, so that I can take a call.

The service advisor, prepared the estimate for all the work, and told me to come next day for delivery.

After two days, when I went to the service station for delivery of my car, the service advise told handover the bill to me and get the car washed. He informed me that get the CNG disconnect from outside and come for replacement of ignition coil. I made the complete payment as told to me by service advisor, though the ignition coil was not replaced.

When I got my car, my car was not getting switched to CNG. When I get this checked with the local mechanic, I got to know that the main component of the CNG kit got damaged and needs to be replaced.

The replacement of ignition coil, which was supposed to be done did not happen and they damaged the CNG kit in my car.

I made a complaint to Chevrolet customer care next day and got a call from service advisor. I told them if you guys were not comfortable working on call having CNG kit installed in it, you should have told me at the initial stage instead of damaging my car.
I said, whatever happed, now have to get this done from outside. He insist me to bring the car to service Centre and told me that I will not be charged. The customer care manager also called me and told me to bring the car for service station and they will get this fixed.

I brought the car to the service station as per their given time and date. After two days, they told me that I have to pay ten thousand rupee more for repaid and they will not fix the CNG kit damage. This was crazy.

Actually, they wanted to me to bring the car again to their service station so that the generate more revenue and more money.

I made a complaint at higher authorities. Initially, they we not ready to believe me that Chevrolet service station behaved like this.

One of them told me that I am making excuses to avoid payment.

This is the way Chevrolet India is working in India and do not hesitate to make such comments on customers to earn money.

I made the payment whatever they told me and get my car released from them.

After that, I shared the call conversation and other evidence with the higher authorities, which proved them that the service station was wrong.

Now, I have my car with me with damaged CNG system in it.

I wanted to share my experience with you all, so that we can keep this in mind, before going to Chevrolet service station.