| Address: | 110058 | | Website: | www.getwayindiaholidays.com |
I was on 9N10days Himachal (shimla-manali-dharamshala-dalhousie-chandiogarh) tour from 13th -22nd May 2016. We were 8 o[censored]s which included my elderly parents, 2 minor kids, my elder brother and our respective spouses. My tour and the bad experiences with Getway Holidays began on 13th May 2016 when I reached Chandigarh from Mumbai. Ms. Poonam from Getway had assured me that I need not co-ordinate with the hotels as she had shared the hotel confirmation vouchers with me only after confirming the room bookings with the hotels. But surprisingly when I contacted Satyam paradise in Shimla before check-in, I was told they had blocked 1 deluxe room & 1 super duluxe room on different floors for us (When I was actually confirmed super delux rooms). When I confronted Ms Poonam she asked me to speak with the Hotel mgmt as they had booked super deluxe rooms and the hotel mgmt have changed the booking thereafter. Though on the 2nd day after raising the issue with the hotel mgmt, they moved us from delux to super delux, but I was unhappy with the unprofessional response & ditching tactic adopted by Getway Holidays. After a 2 day stay at Shimla as we reached manali for check –in @ Village heart cottage, I was shocked to find the cottages were occupied by others. And, the owner/Manager of the property Mr. Harinder had made an alternate arrangement for us at a place that’s 6-7 km uphill drive on top of a hill at an isolated place. Tough the view from the rooms in the morning was pretty but this place was scary as the rooms were infested by big insects, spider, cockroach, lizards etc. Here again when I spoke with Ms. Poonam from getway she said that during season time the hotels generally manipulate bookings to accommodate last minute group bookings to maximize revenues. I was amazed as how a so called professional tour operator could say such a thing without any regret. To add to our trouble, the driver they had appointed threatened not to travel claiming his vehicles clutch plate will get damaged if he climbs the steep terrain regularly. However after lot of persuasion from us & the tour operator he agreed under the condition that next day we will be shifted to a better place. During this stay I heard from the Hotel proprietor that Getway Holidays & its owner Mr. Deepak have done such mismanagement in the past as well but it’s get unnoticed as travellers tend to ignore such things. I was already into the 5th day into my tour and by now all my excitement & joy had disappeared I was contemplating whether to continue or leave the tour in the middle. Bcoz of the uncertainty and regular change of accommodation we were unable to enjoy the local sightseeing and thus decided to skip dharmasala. We just wanted to see through this tour and thus proceeded with the rest of our itinerary and went to Dalhousie, stayed there for 2 days @ Hotel Mongas and then left for Mumbai. This is the most annoying travel experience I ever had in my life. I would strongly recommend people to carefully decide their tour operator before every tour. And for Getway Holidays I suggest please appreciate the time, monies, emotions attached with an tour. This was supposed to be a family ge-together that we all would have cherished our lives.. but it didn’t eventually happen. It this complaint or feedback has any effect than please stop for a moment and look back into your systems and find how you can stop ruining holidays and GETWAY. Was this information helpful? | 
