Gic Housing Finance — emi paid but still check submission done by gic housing finance

Address:

201308

Due to some issues my emi form was not submitted by gic team to citibank (Later they informed there is signature mismatch however when i queried to citibank and they denied any such form received).

But anyway when i contacted gic they gave me below details:

until the emi form issue solved emi can be paid via neft or check.
gic team greater noida sent me neft details at my gmail account

I confirmed them that i will submit the emi via neft and do not submit the check and they agreed.

On dated 13 dec 2018 i have neft rs 30744/- emi on their account shared by them and confirmed the same via email on same day.

However they did not responded as well as they submitted "citibank cheque" instead.