Glen — Be cautious while purchasing anything from Glen

Address:	Jaipur, Rajasthan, 302012
Website:	Glen.in

I would like to suggest that never ever purchase any product from Glen . There product are fake and faulty like their service. I purchased glass cooktop in Jaipur and after few months it was not working. We called up service center and they sent one guy who did something and go away. After few month gas was leaking from burner and we called up service center again after few months for this. Now they are charging for the service and faulty part. It was totally the service man mistake who did wrong to part and didnt change. Now it's been 1 year and now they are charging. This shows how greedy they are about fetching money from customer in every way. Be cautious while buying anything from Glen. there products are not good.There managment is very poor. Arun malhotra (GM) is of no help and take side of their service center whether they say truth or not.

Hi Arun,

Whatever was repaired that was only from Glen service center. Its not from outsider. Earlier Deepak from glen sent the service man to repair it. I guess it is replaced by him only. The guy who came today said that nozzle is duplicate that means earlier guy is totally provided the duplicate parts. I want you to take a look at this matter who was that guy.

Regards,
Puneet

On Feb 18, 2017 4:09 PM, "Arun Malhotra" wrote:
dear Shiv,

the jet fixed on salary tube is not ours and has repaired from out sider, due to this Oxalary tube also has got damaged and required replacement.

This will be replaced on chargeable basis with repair charges.

Regards,
Arun

On 18-Feb-2017, at 1:17 PM, Shree Vinayak wrote:

Dear sir

We are receiving spear customer

Plz check

Shiv

On 17 Feb 2017 12:45, "Puneet Agarwal" wrote:
Its ok Gitika ...i do not want any service on FOC or without FOC from Glen after such kind of conversation. Its not about the 200 Rs but its about the policy and trusted service but I appreciate that you are supporting this matter but i do not trust local service center guy after they having the conversation with him. Still if you really want to help then take this matter as ESCALATION from customer side and reach out to top management for this feedback.

Regards
Puneet

On 17 February 2017 at 12:36, Gitika wrote:
Dear Mr. Shiv,

As per below mail, kindly get it done on foc basis.

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Shiv Shreevinayak [mailto:[protected]@gmail.com]
Sent: 17 February 2017 12:20
To: Gitika
Cc: Shree Vinayak; Puneet Agarwal; Arun Malhotra; Ruchi

Subject: Re: Very poor service.


Dear Sir,

we had a telephonic talk with costumer he is note ready to pay the service charges . he say that i know how to take free service for the company

Thanks Regards
Shiv Yadav

On Fri, Feb 17, 2017 at 11:54 AM, Gitika wrote:
Dear Mr. shiv,

Kindly arrange to get the cooktop checked at below address .

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 17 February 2017 11:25
To: Gitika
Subject: Re: Very poor service.

Thank you.

Address :C/O Manishankar Agrawal, 80A, Sanjay Nagar-A, joshi marg, kalwar road, jhotwara, Jaipur-302012.

Regards
Puneet

On 17 February 2017 at 09:56, Gitika wrote:
Dear Mr. Puneet,

Kindly provide your complete address to enable us to send the technician .


Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Arun Malhotra [mailto:[protected]@glenindia.com]
Sent: 17 February 2017 09:39
To: Gitika
Cc: Puneet Agarwal; Ruchi; Shree Vinayak; Shiv Shreevinayak
Subject: Re: Very poor service.

get this clear on FOC.

On 17-Feb-2017, at 9:15 AM, Gitika wrote:

Dear sir,

Thanks for the bill .

We would like to inform you that date of purchase mentioned in bill of 9.1.16 & its out of warranty now, so the services & spares will be provided on chargeable basis .

Kindly confirm .

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 16 February 2017 18:17
To: Gitika
Subject: RE: Very poor service.

Hi,
Thanks for the response.
I am attaching the bill copy.
Address: 80A, sanjay nagar-A, joshi marg, kalwar road, jhotwara, jaipur
On Feb 16, 2017 3:16 PM, "Gitika" wrote:
Dear sir,

Sorry for the inconvenience .

Kindly share the complete address along with copy of bill.

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad


From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 16 February 2017 13:46
To: [protected]@glenindia.com
Subject: Very poor service.

Hi,

I have purchased the Glen 3 burer glass cooktop. I want to let you know that your service is very poor. Its not even 1 year of purchase.

Issue: Flame was very short on big burner so we called the guy. He changed the nozzle so flame was coming big but after that there is a small leakage problem started happening. We called the service center of Jaipur but they said that we would charge an amount of rs 200 for it. I want to ask for what you will charge it.
It was totally a Glen customer care guy mistake for what he has changed the nozzle and due to that leakage started happening. Glen should take the responsibility of rectify the problem without any charge. I would request the higher authority to take the action on it.

Regards
Puneet