Glen — Glen stove (Model#1048 gt a1) burn not working

Address:	490006
Website:	www.glenindia.com/service-centers

With great disappointment, we would like to inform you that there is a problem in the Glen Stove (Model#1048 GT A1) glass cooktop which we have purchased last year 9th May 2016 from Simant Gas & Home Appliances, Krishna Talkies Road, Risali, Bhilai (C.G.) and we are facing tremendous problems and it has become very risky to operate the gas; as the burner tend to automatically shutout the gas flame while cooking the food as burners seems to have air gap and leak.

After having so much trouble in registering the service complaint (Apparently, it is appeared to be all earlier given Glen Service Center Toll free numbers, other service center contact phone numbers were wrong and incorrect). It has come to the stage that we are planning to buy another cook top of course not from Glen as we are facing problems with the existing one and their services.

We would request you to take up with matter on a very urgent basis so as to retain our confidence in Glen or else we will have to take some serious steps.

Best regards,