Glen — Hobs | |||
I have a Glen Hob which I had installed January 2015. After installation i am having regular problems with the burners. For last one year the big burner is not running. I had given several complaints but after giving several complaints for consecutive months one service person turned up and took the service charge and could not convey the proper problem so one more service person came after my call and again he couldn't rectify the proper problem so again he went away and after one week again one service person came who destroyed the total system and said it won't work properly anymore but you have to pay as i have changed the valve. When i denied to pay as the burners were still not running properly he opened the valve and destroyed my another burner and went off. Now my two burners are not working at all. After this harassment should I wait for three days for your reply or should I move to the consumer court directly? I need to get my burner running otherwise i will publish this nuisance to public media to aware others. Tithi Bose Datta [protected] Kolkata Was this information helpful? | |||
 3 Comments | |||
Comments
Gas Hob purchased by Mrs. Tithi Bose was out of warranty to make it functional to the satisfaction of her Service technician replaced the Gas valve against payment and closed the complaint on 7th of July 2016.
Reply
While using it recently the gas smell is coming from it. Need to check and service the appliance accordingly. We had checked the gas cylinder, regulator and connecting tube with the Bharat gas who is providing it. They say that the problem is with the Glen appliance. Please check at the earliest.
Horrible glen customer support.
I am complaining for the last two months in glen customer care number [protected].
But every time they listen to my complain but they are not willing to give me any complain number. So every time my complain is new. Since then they never turned up as repeated complain for my hub burner problem.
Last Monday on 12th June 2017 they took my number and address confirming visit on 15th June 2017. Every time i am stating that it will be a paid Service but they seems to look for permanent business so called AMC.
But when I gave them a call they denied. I am surprised to see all these complain and still they are running there fake business openly encourage by dealers. They should be penalise for mental harassment.
Ashish Manna
[protected]
Kolkata
I am complaining for the last two months in glen customer care number [protected].
But every time they listen to my complain but they are not willing to give me any complain number. So every time my complain is new. Since then they never turned up as repeated complain for my hub burner problem.
Last Monday on 12th June 2017 they took my number and address confirming visit on 15th June 2017. Every time i am stating that it will be a paid Service but they seems to look for permanent business so called AMC.
But when I gave them a call they denied. I am surprised to see all these complain and still they are running there fake business openly encourage by dealers. They should be penalise for mental harassment.
Ashish Manna
[protected]
Kolkata
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
18%
Complaints
336
Pending
0
Resolved
62
View all 336 Glen reviews & complaints
+91 129 225 4193
+91 129 225 4192
+91 129 225 4191
I - 34, DLF Industrial Area, Phase I, Faridabad, Haryana, India
View all Glen contact information