Glen — issue with otg, chimney - not working and tampered carton boxes

On 02/07/2018 we bought a Chimney, a Hob and an OTG from Indigo Flame, Ramani Kutir, RG Baruah Rd, Ganeshguri, Guwahati, Assam 781006.

When the products were delivered, except the Hob, the packaging of the OTG and Chimney were tampered with.

The OTG was forcefully packed inside a smaller carton which was of built in Microwave and the Chimney was not running at all (when the person from Glen came to fix the Chimney).

Later after few calls and requests the Chimney and OTG were taken back.

We got a new functioning Chimney but the OTG is still not been delivered to us.

When we will be getting the new OTG ?

Also request you to look into the above mentioned incident so that such instances are not repeated as it spoils the entire Glen experience and affects the reputation of the brand.

It demotivate customers to a great extent in remaining loyal to the brand as no customer would like to go through such unnecessary mental harassment.