Glen — replacement of glen cooker hood 6063 bl autoclean 60cm 1200 wall mounted chimney

Address:

400086

I have purchased a glen cooker hood 6063 bl auto clean 60cm 1200 wall mounted chimney through flipkart, which the installation engineer says is a defective piece. (Installation engineer’s number [protected]). The invoice of purchase is attached. Since the product return deadline with flipkart has lapsed the product cannot be returned to them. The delay in return is also caused by your installation engineer (Installation engineer’s number [protected]) who first reported that there is a fault in the fan which he can rectify in a day or two. On his second visit when he connected the chimney to the mains power the power of the apartment tripped. He asked me to get the apartment wiring checked which i got done from a licenced electrician who found no fault with the wiring. When i called the installation engineer to tell him about this he said he would come in a day or two but did not return. He also stopped answering my calls. I reported this matter to flipkart customer care who got the above referred installation engineer to inspect the chimney who has reported that the chimney is defective.

The company through its email sent by ms. Ruchi on 2nd january 2019 agreed to replace the defective product but inspite of several followup mails the have neither picked up the defective product not supplied the fresh one. The following is the email trail

From: devco (India)
Sent: wednesday, january 9, 2019 12:41 pm
To: ruchi
Cc: [protected]@glenindia.com ; [protected]@glenindia.com ; [protected]@glenindia.com
Subject: re: service complaint

Dear ruchi,
I have not heard any further about the matter in the trailing mail from you.

Jayesh desai
[protected]

From: devco (India)
Sent: thursday, january 3, 2019 1:22 pm
To: ruchi
Cc: [protected]@glenindia.com ; [protected]@glenindia.com ; [protected]@glenindia.com
Subject: re: service complaint

Dear ms. Ruchi,
The chimney was installed and the process was almost a month long. The packaging of the chimney has been disposed off.

Regards,
Jayesh desai
[protected]

From: ruchi
Sent: wednesday, january 2, 2019 3:37 pm
To: [protected]@vsnl.in
Cc: 'arun malhotra' ; 'aarti vashisht' ; 'rajni'
Subject: re: service complaint

Dear sir,

Sorry for the inconvenience.

As informed to you, we will get the chimney replaced with hood, glass & filters.

You may get the chimney repacked in the same packing without the material as mentioned above and confirm to enable us to arrange for the pickup.

On receiving the chimney back, we will dispatch the new chimney to your address.

Wishing you and your family a very happy and healthy new year!

Regards,

Ruchi

Glen appliances pvt. Ltd.

From: glen india [mailto:[protected]@glenindia.com]
Sent: 02 january 2019 00:52
To: [protected]@glenindia.com; [protected]@glenindia.com
Subject: service complaint

Dear administrator,

You received a service complaint from the following customer.

Customer name: jayesh desai

Customer e-mail address: [protected]@vsnl.in

Customer mobile: [protected]

Address: jayesh desai 1106, promenade 2, the address, l. B. S. Marg, ghatkopar (West), ghatkopar (West). Mumbai 400086 maharashtra

Product: glen cooker hood 6063 bl auto clean 60cm 1200 wall mounted chimney

Bill_no: fab3x[protected]

Bill date: 23/11/2018

Shop name: flipkart - consulting rooms private limited, ship-from address: instakart services private limited building a2 antariksh logipark, village dohale,, mumbai nashik highway post padgha, bhiwandi (Thane) pin - 421101, maharshtra, india, mumbai, maharashtra, india - 421101, in-mh

Message: i have purchased a glen cooker hood 6063 bl auto clean 60cm 1200 wall mounted chimney through flipkart, which the installation engineer says is a defective piece. (Installation engineer’s number [protected]). The invoice of purchase is attached. Since the product return deadline with flipkart has lapsed the product cannot be returned to them. The delay in return is also caused by your installation engineer (Installation engineer’s number [protected]) who first reported that there is a fault in the fan which he can rectify in a day or two. On his second visit when he connected the chimney to the mains power the power of the apartment tripped. He asked me to get the apartment wiring checked which i got done from a licenced electrician who found no fault with the wiring. When i called the installation engineer to tell him about this he said he would come in a day or two but did not return. He also stopped answering my calls. I reported this matter to flipkart customer care who got the above referred installation engineer to inspect the chimney who has reported that the chimney is defective. Kindly arrange to replace the defective piece immediately.

Glen india
www.glenindia.com