Go Air — Cancellation of ticket without intimation

Address:	Mumbai City, Maharashtra, 400 025
Website:	www.goair.in

With reference to subject PNR NO:46OU6Y, i had my flight departure scheduled for 7th dec from Port blair to Mumbai. However due to Vardhan storm in Andaman, i had to rescheduled it through cleartrip to 9th December. However due to bad weather i was unable to catch that flight too. hence i had given cancellation request to cleartrip on 8th December.

However later on after we were rescued to portblair, we were informed by help desk of tourism department that if my PNR no is active Go air can still schedule your flight without any charges.

Hence i checked with airline & since PNR (46OU6Y) was still active they rescheduled my confirmed flight for 11th December (Hard copy attached- this was physically handed over to me at port blair @ Goair desk). However next day when i arrived at airport i tried to check in they told that my ticket is cancelled due to some agent from cleartrip has cancelled it on 9th night. It clearly means that you have cancelled my flight without even informing me. If you have handed over hard copy copy to me. How can you cancel my ticket even without intimating me ?

This is pure mistake from Go air. This i have discussed with Airport authority of India & local police of Port blair as well tourism head of Port blair. They agreed that this is sole mistake of Go AIr which cost me 2 days accommodation & new ticket bookings.

Due to this negligience, my pregnant wife & 1yr 11month child were left helpless & had to stay for 2 days in port blair as all flights were full.

My family has suffered a lot due to this surprising cancellation.

Hence i need total refund of my cancellation charges (10243) + my accommodation charges for 2 days (10000) + new flight booking charges 20250 from Go Air.

Total amount 40, 493.