Go Air — Check In counter closed before time and bad behavior of ground staff

Address:

Pune, Maharashtra

I Sunder Vanniar staying in Pune, My flight was scheduled on 17th Oct:PNR number QK8vZT Flight number G8-452 at 11.10 Pm from Pune to Chennai. I reached the Airport by 10.20 PM and was inside the Go Air Check In counter by 10.25( Which is exactly 45 min before flight).When i arrived the ground staff was just leaving the counter and was saying that the check in time is over and all the document are submitted and i cannot board the flight now. I have query if the last check in time is 45 min prior, that means the document or anything should be submitted 40 min prior to the flight not exactly at45 min prior that means they have closed boarding even before 45min ( Many a times flight gets delayed by hours and we are just said sorry for inconvenience and i was late the ground staff was talking with me like i have killed some one and nothing can be done now). She simply walked away telling i am 5 min late, although i was at airport by 10.20 PM i have message from my cab at 10.18Pm specifying my end of travel and amount to be paid( Attaching the snapshot of the message) Secondly the ground staff was not at all supportive and was speaking to me harshly and was looking at me as if i was a beggar, begging for some assistance( I am a customer and she was there to provide service or help me but she was like annoying). I asked her for feed back form to express my views, she made me wait for 30 min saying feed back form are over. But i was adamant, so she got the forms from some where. After i submitted the form and was supposed to leave she opened the feed back form and was scrapping the form, but i already took a snap of the form attaching with this. This experience have completely led a very bad impression for Go Air. Will definitely not fly with Go Air if i have a choice. I just want the Go Air Authority confirming that they cannot help a customer who arrives exactly on the last check in min. Previously i have flied with spicejet airway who let and truly help me board my flight even though i arrived 25 min prior to my flights departure. So as far as i feel the experience with Go Air was truly a bad one. Thanking Go Air for that