GoAir — flight cancelled and refund not initiated, also no response from company

Dear sir/madam,

Received email from goair that "for your pnr py8jxg on goair flight g8-4955 from patna (Pat) to mumbai (Bom) on[protected] at 16:30 hrs is cancelled."

Once i do reschedule it is showing charges of 3000 rs as changes fee. We were rescheduling due to flight cancellation, which is not our fault. Also the fare for rescheduling showing more than normal booking fare. I had made call several times to airlines and via.com but with no luck also i sent many emails but no response yet.

I want my full amount refund without any deduction since the flight was cancelled and it seems we have no plan to fly in the upcoming year.

Till now i have many acknowledgement from goair as below, but no refund yet.

Your service request number is g[protected]
Your service request number is g[protected]
Your service request number is g[protected]
Your service request number is g[protected]
Your service request number is g[protected]

Looking forward for your support to get full amount refund without any deduction.

Thanks & regards,
Shahabuddin shams
Mahi. [protected]@gmail.com