GoAir — flight was cancelled & tickets amount not yet refund

Address:

D- 404, Golden Winds, Lohegao, 411047

Hello Everyone
This is to inform you that last Year i.e. 1st May, 2023 I have booked a GoAir Tickets through EasyMyTrip App. However, Due to some Operational Crises from GoAir Airlines, we received a Message that the flight got Cancelled.
Since Day I am following-up with Online travel Agency & GoAir Airlines for my Tickets Amt Refund but no Positive respond from both the side. Can you please help me with that to Get my Amount Refund. Tickets Details are below
Booking ID - EMT[protected]
Booking On 1st May 2023
Onwards Flight Pune to Nagpur(Departure 07:15AM To 08:35AM)
Flight Go First G8 - 283
There would be a 3 Senior citizen Passenger.
Total Amount Rs. 9897/-

I hope you can consider my Issue as quick as Possible.

Thank you for your Time.
Sangeet Soni