GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (137)

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GoAir Complaints & Reviews

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Goair — just trying to take money from their customers

 Souravmalakar on Aug 11, 2018
On 11. Sat 2018 me and my dad was traveling via go air when this all happened we were traveling by go air g8-334 from delhi to mumbai. We reached at counter no. 1 at 7:15 as our flight was at 8:00 hrs. Without any help the counter girl impolitely stated a statement the your flight checkin has been closed u can't fly we can't accommodate you in any way and said you have to buy a new air tickets. As indigo, air india and other flight companies allow their customers last minute check-in. A bad experience with go air this is a last time traveling with go air....
Complaint comments  Read comments Complaint category Airlines

Goair — baggage missing due to counter staff carelessness

 enyusa.sangroula@gmail.com on Aug 7, 2018
On 7th Aug 18, My sister Miss Ayusa Sangraula travelled from Delhi to Bagdogra via Go air with flight number G8 157. She did check in at around 12:35 to 12:50 for 1:35PM flight. At the time of check in also the lady who was at the counter number 1 was a bit confused regarding her baggage so she double questioned her saying Mam is your bag orange & My sister replied no my bag is blue.Then lady at counter noodded n said alright. And my sister left for security checkin. As my sister was in a bit hurry she didn’t notice that the lady at the counter no 1 of Go air at IGAI airport- T2 had missed to...
Complaint comments  Read comments Complaint category Airlines

Goair — no amendments was allowed in name for genuine customer and had to cancel ticket and got no refund

 samrudhi2504 on Aug 2, 2018

To whom so ever this may concern ..

I am requesting for full refund for the ticket from GoAir since I have cancelled it because the name of the passenger was entered incorrectly by mistake. It was Jitender Nath but I entered Jitender Verma bu mistake. This is very improper to not keep any provision for correction of name for genuine customers and passenger has to pay for it.

I have cancelled above ticket which was made from Make my trip and I received just 1200 as refund. Please process my full refund of 3500 approx rs.

Its a...
Complaint comments  Read comments Complaint category Airlines

Goair Airlines — grievance faced with luggage

 vijay gadkari on Jul 31, 2018
My wife along with 2 year old daughter was travelling from mumbai to cochin on sunday 22 jul 18 from go air airline g8-336 with two bags in luggage. She checked in at 1455h, 2hr prior scheduled departure at 1720. On reaching cochin, she received only one bag. On enquiry with go air staff at cochin, we were informed that the bag has been held up at mumbai airport as it contains a power bank. We clarified that we do not own a power bank. On further enquiry with go air staff at mumbai, they informed that the bag contains a bullet and hence has been held up, for which the passenger has to come to mumbai...
Complaint comments  Read comments Complaint category Airlines

Goair — I lost my one emotional item at delhi airport terminal 2 on 09/07/2018

 prabhash dubey on Jul 30, 2018
Form 09/07/2018 on words i am following with goair team members, through mail or on phone and also coordinating with lost property department delhi airport. Lost property department confirmed that my item is with him on 10/07/2018. Kindly arrange authority letter for handing over your item to goair staff. I do the same and provide the authority to goair on 11/07/2018. After that i am following with the goair team, for the same, but they are not responding any more,
Lko department said that i am sending the doc. To delhi team on priority basis.
Rest is depending on him. And also personally...
Complaint comments  Read comments Complaint category Airlines

Goair — lost baggage debopam majumder

 Debopam Majumder on Jul 27, 2018
Hi, i was travelling with goair from delhi to kolkata in flight g8103 on july 25th 2018... When i went to pick up my bag it never showed up... Learning this i had a word with the goair associate, subsequently they sent one trainee without a nametag to assist me and a couple of fellow travellers... She was rude and had a brawl with one of the passengers... Their senior named somnath never showed up... They asked me too sign an authorisation letter which i did... They told me to wait for a day and they would have my bag flown on their next scheduled flight and they will call me... They didnot and...
Complaint comments  Read comments Complaint category Airlines

Goair — wrong ticket issued still won't change without additional fees

 vj Bhasker on Jul 26, 2018
While booking the ticket, the date of departure was chosen to be 29th but after the payment made, the final ticket comes to email with date of departure and flight time changed completely by 2 days and from Early morning to late night difference.

Being surprised, I informed Customer care within minutes. Customer care refused to accept the mistake and wanted to charge additional fees more than the ticket cost to reschedule. Told them it was not rescheduling request but error rectification.

Luckily had a screenshot of my Itinerary (never knew would need it but had it...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — rude staff unable to help

 Singh reema on Jul 26, 2018
Dear all
So here i start my wrost experience with the very well known air ways. I had booked a flight from kolkata to bagdogra on 24th july and my timing was 12:55 so i reached to the airport at 12:05 n then i rush to the desk but their i was told dat i m late so i tried to talk to the guy n told him dat i m still on time but he refused n didn't even brother to help meany way again i rush to the help desk seekin some help as it was an emergency back home and need to reach by end of the day but the lady their was busy over the phone i asked her n explains the reason beacause...
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Goair — refund not being given

 ishansonthalia on Jul 25, 2018
I had booked a flight with goair: g8-525, pnr hbn69x in the name of ishan sonthalia from delhi to hyderabad on 15th jun, 2018. Unfortunately i had to cancel this flight due to medical reasons and i was advised by my doctor to avoid travel. I had contacted the goair helpline to get my flight ticket cancelled and they informed that full refund shall be given if i can share the medical certificate and reports. It has been more than 3 weeks, i have shared all the details with goair team over email, however they are not replying / reverting to me. Their customer care executive denied to help and said...
Complaint comments  Read comments Complaint category Airlines

Goair — damaged luggage

 Ayusman Boruah on Jul 24, 2018
Flight no. G8-101, pnr - wbn4ya. The go air crew has damaged luggages with one luggage completely torn and distorted. Do you know the value of our luggages?? If something important goes missing who 'll take the responsibility. You 'll simply say sorry n that's it. I 'll definitely share the scenario in social media along with photos to let others aware before travelling with go air. I 'll neither recommend others nor me of choosing go air for the next time. Who 'll pay the repairing fees of my luggages?? Whose fault is it?? Such a nonsense crew of go air....
Complaint comments  Read comments Complaint category Airlines

Goair — damaged trolly bag

 amithbti06 on Jul 22, 2018
Dear sir,
My name is amit chahar & i was traveling from hyderabad to lucknow on 22/07/2018 with go air flight no. G8 558, seat number-21c under corporate ticket booking.

I have checked in baggage as a fragile items & asked hyderabad go air representative to handle it properly.
I saw lot of mismanagement at hyderabad go air counter itself, executive were not focused & there was just two counter opened to take care two different routes flight at same time (Hyd-banglore @ 13:10 & hyd-lko @ 13:15).
Other passenger were also noticed this thing & raised/heated conversation...
Complaint comments  Read comments Complaint category Airlines

Goair — lost shopping bag

 Sameer Doshi on Jul 19, 2018
Dear Sir,
we have travel banglore to mumbai as on 14th july in flight no G8/526, when we land on mumbai airport we didnt find out our bag so we ask to the airport and they replied that Bag couldn't lead at Banglore airport due to some reasons.so they fill PIR form and commit that we will get our bag by courier soon but till we didnt recieve our bag....
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of flight without any information

 Rakesh Luthra 09 on Jul 19, 2018
Name: Rakesh Luthra.

I was in Kanpur on 12 July 2018. My flight was booked from Lucknow to Delhi. PNR Number: LEBBSE. No information received by message or phone regarding cancellation of flight.

Just checked during travel from Kanpur to Lucknow and got the information regarding cancellation of flight.

Extra amount paid for taxi, train etc....
Complaint comments  Read comments Complaint category Airlines

Goair — stolen packed food

 Binita Bose on Jul 14, 2018
I had a flight from hyderabad to kolkata that is G8 122 on 13 th july 2018 at the delayed time 10:45 pm.
I sent a ruksack in the check in bag counter for cargo but after i recieved the bag the bag was partially open and two boxed of packed food was missing from the bag.
As a customer this is totally disappointing to say that the flight service is not trust worthy.
Because of this inconvinience caused i would never prefer go air in future....
Complaint comments  Read comments Complaint category Airlines

Goair — flight rescheduled made 12 hrs waste in delhi airport

 Vipulkumar Gamadia on Jul 12, 2018
My Flight schedule on 12/07/18 8:10pm Delhi to Ahmedabad and it was canceled so I booked on 13/07/2018 7:25am so more than 12hrs me and my family has to suffer in the Delhi Airport.
So I need Accommodation for my family.
I am on tour so it's very hectic for me and my family to spend 12hrs in the Delhi airport.
Go air is wasting my time and planning and giving headaches to me and my family to spend 12hrs in the airport so
You have to understand the situation.
Requesting you to provide accommodation.

Best Ragards
Complaint comments  Read comments Complaint category Airlines

Goair — misbehave of security staff at worst level

 ananddwivedi90@gmail.com on Jul 11, 2018
Me and my father was traveling from Lucknow to Delhi with flight G8-175. While Boarding the flight there was a security staff "Sushant Kushwaha" he misbehaved with my father. He doesn't have etiquette to talk to senior persons. I would say all the GoAir staff doesn't have any etiquette.
They guys don't know how to deal with senior persons.
For sure me and my family is never going to travel in GOAir for our whole life.
He was abusing and when we asked about we will complaint against you he used the senstnsace "do whatever you want".
I am expecting strict action against...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — lost my wallet in flight g8 - 806

 Rajiv R Srivastava on Jul 11, 2018
I was travelling from Lucknow to Bangalore and I lost my wallet. I got a call from ground staff that have found the wallet. He gave me his on duty manager Bangalore's contact number and name ("Mr. Sharat"). I called him in the morning and he told me to come and collect the same from Ticketing counter. I went there and I had worst experience with bangalore ticketing counter staff "Navin Jose". His behaviour was so rude. He told me that we did not find any wallet. He contacted "Mr. Sharat" ([protected]) on phone and he came and told me that I forgot my shelf key today. Come tomorrow. And all the discussion...
Complaint comments  Read comments Complaint category Airlines

Goair — my flight is cancelled

 Murari Agarwal on Jul 11, 2018
My pnr is BEQJXB
Flight is cancelled without any information I have some urgent work so I want to go on same date but airlines refused for the same they didn't giving me proper answer for this
They giving me my refund but now all air fare is high and I can't afford this
Please help me for this
There is some urgent work on 13th July in Mumbai so arrange with another airlines...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of flight at the last moment

 janki joshi on Jul 10, 2018
Dear sir/madam,
it is highly unfavorable action done from the go air side, u have cancelled our flight at the spur of the moment and even u are not providing us parallel time flight service as we have to continue our journey further . So it is our request either you provide us service in the same period of time or refund our money at todays rate of any other flight as no other flight will provide us flight at the same rate at which we have booked u 10 days ago ...kindly take it into action..quickly ASAP......
Complaint comments  Read comments Complaint category Airlines

Goair — missed the luggage

 Praveench2010 on Jul 10, 2018
Hi Team,
I am praveen Kumar, travelled from patna to bangalore on[protected] . Please find the below details:

Travel Date: 08 July 2018
Travel Time: 07:50 AM to 10:35 AM
Travel Information: Patna To Bangalore
Flight Number:G8 273

My Mobile Number: [protected]

I have done security checkin for my check-in luggage, but did not receive at bangalore airport. I complaint to Go Air authorities. They enquired and told me that they will follow up with me and given me one go air airport authority number - 96637...
Complaint comments  Read comments Complaint category Airlines

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