GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Go Air — refund issue

 dshah87 on Oct 16, 2017
I have booked my go air flight thru paytm for 20th sept 2017 from ahmedabad to mumbai. My flight time was 23:50 and arrival time at mumbai airport was 01:10 next day. I reached airport around 10pm did my checkin & they issued me boarding pass and informed me that due to bad weather in mumbai the flight is delayed by half an hour, i agree to them and informed that i have international flight to doha from mumbai international at 04:10am in the morning and further delay would miss my connecting flight. Around 11pm i came to know they have further delayed there flight and the new departure...
Complaint comments  Read comments Complaint category Airlines

Goair — online booking cancellation

 Amit Mardi on Oct 16, 2017
I booked a ticket in morning dye to some change in plan spoke with customer care priyanka she told that cancellation charges 2255 which is equivalent to tickect fare of del to mumbai 2050hrs g8 429 hence after coming to know this told to post book my ticket at 2230 hrs del to mumbai but they said 4500 rs for tickect and cancellation charges 2255. Therefore buying tickets for 1000 and refund given is a peanut. Challenge no details is given at the time of booking i can prove it please do check on the online booking or this will go to media that how u ppl loot the customer....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — non receipt of confirmation through email.

 l n mohanty on Oct 16, 2017
I have booked ticket to travel on 4/12/2017 from bhubaneswar to mumbai. The flight no. G8247 and pnr is xdkimh. But unfortunately ur esteem office has not sent the confirmation of booking to referred emai. Which i have mentioned at the time of booking. For ur information i once again mentioned for ur necessary response. The email in shreyash. Despande @gmail.com. Please send ur confirmation and advise me to my following email address. Teemaa51@gmail.com. Thanking u for ur response in anticipation.
With regards,
L n mohanty.....
Complaint comments  Read comments Complaint category Business & Finances

Goair — gates closed before time and no call made to the customer even after check-in 1.30hrs before time

 Saurabh Thapa on Oct 15, 2017

This is regarding go airways flight g8 207 - delhi to lucknow.

I have checked in 1.30hrs before boarding time and i was waiting for the gates to open but after that i went to the passenger lobby to take rest by thinking that at the time of boarding, i will come.

But there were no calls made nor even intimated that the gates will close 25mins before time😡...
Complaint comments  Read comments Complaint category Airlines

Goair — refund for pnr - jzxhbu not received

 jaydeepbiswas1 on Oct 13, 2017
Goair is so poor in customer service. Goair have cancelled on 21st aug flight and when i opted for refund, they told in next 7 days it would be given. Its been almost 3 weeks and more they are still giving false hopes of refunding. After calling so many times, now they are not even picking up the customer care number.
They are basically looting the country.
Can you request to process the refund asap....
Complaint comments  Read comments Complaint category Airlines

Go Air — complaint

 manu.nda on Oct 9, 2017
This is regarding my booking with pnr j2wzvi of flight g8 803 from port blair to bengaluru on 01 oct 17. The flight was in the name of mrs sugandh sharma, who is my wife. The mobile number and email id used for the booking was - [protected] and sharmasugandh015@gmail.com. The booking date was 21 august. The mode of payment was online banking which was declined. However the amount was deducted from my account on 22 august and a refund has not been initiated till date. Also, since the payment was declined and the booking was cancelled, i did not receive any confirmation or information regarding the...
Complaint comments  Read comments Complaint category Airlines

Goair — worst customer care service for corporate customer

 rajarshi bhattacharjee on Oct 9, 2017
No help provided at all by your customer care team asked for a go air bangalore team number but was provided with numbers which needed extension numbers before i could even connect to call. Called twice and got the most in professional service which no help at all. Really pathetic zero service. Would not recommend anyone to use go air customer services....
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of flights

 gode sudhakara rao on Oct 5, 2017
I have booked my family ticket flight details: g8 697 delhi/1d to jammu dep.12.45 fare rs. 14, 200 gb1s3x dt.13.08.2017 g8 228 srinagar to delhi/1d dep. 18.50 fare rs. 13076 rd6qph dt. 13.08.2017

Accordingly i had fixed my itenary from hyderabad to srinagar and back.

In view of cancellation of above two flights, to keep the itenary i have to urgently book other airlines by which i had to incur additional expenditure as under:

A. Indigo airlines 6e-249 del-ixj dep.14.20 j6tv6y fare 25, 200 dt. 27.09.17
Complaint comments  Read comments Complaint category Airlines

Goair — denial of udf refund

 pallz on Oct 4, 2017
Pnr: hdnu7b

This is regarding my booking with goair airlines. These people are duping their customers with hefty charges in the name ofudf charges.
As per the notice issued by govt, all airlines need to refund udf amount arriving/departing delhi for the booking made before 7th july 2017.
As per my knowledge, every indian airline needs to follow the same guildline. Goair is shamelessly charging and not at all refunding udf charges for flights arriving in delhi.
On top of that, their customer service sucks and none of their executives know how to handle customers and...
Complaint comments  Read comments Complaint category Airlines

Goair — lost of one black colour bhagat ahmedabad airport

 siddharthachakraborty on Oct 4, 2017
For your kind information that i, siddhartha chakraborty had lost one black colour bag at ahamadbad airport security checking place, in that my some personal documents like 3 adhar card, some zerox, green colour spectacles, bank debit card, & some personal debit & credit card two jsw cement pad pen etc. The above matter already raised complained to goair of kolkata office mr. S. Gupta. Mr. Gupta assure me to help regarding the above matter & try to solve the problem as early as possible.
My phone no [protected], [protected].
The ahamadbad airport security authority have call me from...
Complaint comments  Read comments Complaint category Other

Goair — goair cancellation refund not processed for more than 50 days

 RahulJauhari on Oct 3, 2017
I had booked go air tickets (Mumbai to ladakh) on 12th mar 2017. Due to some unforeseen reasons i had to cancel the same on 1st aug 2017.

A refund amount of inr 19, 338 was to get credited to my account. I have been constantly following up but till date (Today is 3rd october) and its not done.

Even after my email and telephonic complains i still havn't received a reply. All that they have to say is there has been a delay and we will get it processed. From 1st aug till 3rd october.. Its 2 months... Is it delay???...
Complaint comments  Read comments Complaint category Airlines

Goair — non refund of cancelled flight

 Daya Nand Choudhary on Oct 1, 2017
I booked our flight through irctc from bhubneshwar to patna
1. Mrs sudha kumari pnr jptdph dated 01.10.2017 &
2. Mr. Dayanand choudhary pnr tkunxj 14.10.2017

Both the flights have been cancelled by you. After geting information i cancelled my ticket informing go air and subsequently through irctc also.
More than 1 week has passed, but i have not received my refund.
Dayanand choudhary
Mob no, [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — misbehaving, stressing, no humanity staff and poor infrastructure airline is goair [Resolved]

 madhucheloor on Sep 30, 2017
As a fresh passenger in air transport, i suffered the most crucial suffering from goair staff on 28/sep/2017. My ticket was booked for lucknow to cochin. Lucknow mumbai flight was late for 2 hours g8 402 flight. My seat was 16f. From lucknow i enquired the goair staff there on gate about is any problem to get mumbai cochin connection flight. He said it will wait for the passengers and you dont fear anything. When reached mumbai i showed the staff in g8 402 my bording pass mumbai to cochin and seek assistance to reach my cochin flight. I am poor in hindi as a malayalee living in kerala and have little...
Complaint comments  Read comments Complaint category Airlines

Goair — name changing

 Madhu kumar kona on Sep 30, 2017
Sir i am booking my ticket goair on 16 nov 2017 from hyderabad to kolkata pnr number is ywxrrc date of booking is 20 jun 2017 my contact no is [protected] and email id is konamadhukumar1234@gmail.com but by mistake my first name is typed wrong mafhu kumar and is incorrect my correct name is madhu kumar so i requested to you please change my first name....
Complaint comments  Read comments Complaint category Business & Finances

Goair — missing objects in checked baggage

 aronitin on Sep 30, 2017
Hi, i travelled from today morning from goair flight g8 329 pnr lk5ekg. I had checked in 2 baggage’s, out of which the outer zip of 1 bag was unlocked.

On reaching my destination, i realised that a very expensive and rare pen was missing from this outer pocket of the bag.

Are goair staff members so starved that they have resorted to stealing. This pen was a gift for someone and i would definitely like to be compensated for the theft and also, want the culprit to be identified and punished.

Please revert asap.

Complaint comments  Read comments Complaint category Airlines

Goair — unethical behaviour of staff

 Eshan Agarwal on Sep 29, 2017
I am travelling to hyderabad from delhi. On delhi airport terminal 1 while taking boarding pass, i requested for wheelchair for my dad who is having difficulty in walking as he got operated 2monthe back. I was surprised to see the staff behaviour. After asking 3times for it, i got no response from the lady sitting on corporate desk. After 15-20 mins i got angry and asked will u give the help or not then i came to know that they don't have a person for wheelchair help. I didn't expected this from an airline service provider like go air. I don't know the name of that lady but she is not eligible to...
Complaint comments  Read comments Complaint category Airlines

Goair — refund money for rescheduling my flight

 Pawan nigam on Sep 29, 2017
I have booked a flight from delhi to mumbai. By mistake i booked a flight on wrong date on correction they charged me 4900rs for rescheduling. I want that money back. How can i give this money. After all they are going to manage my cancelled seat to anyone else. So how can i suffer from these unrelevant charges. They are not doing good to anyone.....
Complaint comments  Read comments Complaint category Airlines

Goair — no refund received after ticket cancellation

 Rsharma0211 on Sep 28, 2017
No refund received after cancellation of my Mumbai to Leh flight (PNR 5UGUE3).
Called customer services twice but only fake assurance and nothing.
Have also sent emails and escalated the issue with their nodal officer at nodalofficer@goair.in, received no response.

They can keep the refund amount if they want, but at least tell me that so that i wont waste my time....
Complaint comments  Read comments Complaint category Airlines

Goair — refund of the ticket

 Sumeet Jain. on Sep 26, 2017
I have cancelled the ticket of vishu jain for which pnr no. Is ab422h. I have not received refund by contacting with customer care number time to time. They always say that your refund will be credited in next 7 working days but till yet i have not received refund. I have cancelled ticket on 8th august 2017 and today's date is[protected] i am still struggling for the refund. I have talked with yogesh kumar, who have cancelled my ticket and provided me pnr no.

Sumeet jain
Complaint comments  Read comments Complaint category Airlines

Goair — worst staff behavior. worst airline ever!

 Madhumita Bhatt on Sep 25, 2017
This airline is the worst airline ever. Staff members act as if they own go air. There's no cooperation even from the manager's side while all he keeps saying is "i'm there to cooperate".
They speak utter # about helping the passengers when all they can do is talk nonsense and give fake hopes when they have already decided they'll do what they think is the right thing instead of helping anyone. This airline should have been stopped rather than kingfisher :3
Goair i must say, cheap flights and pathetic disgusting horrible staffs no help from the staff members...
Complaint comments  Read comments Complaint category Airlines

Recently Discussed

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regarding change of name
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rescheduling promised and then backed off
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missed baggage

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