GoAir Complaints & Reviews

Sir/maam,
I satyawati tiwari has booked ur flight on 21st April from jaipur to mumbai as I need to attend a dental conference but due to my very bad health conditions I need to cancel my booking as my doctor has given me completely bed rest and did not allow me to travel.. So it's my humble request plz refund my money as my doctor did not allow me to travel. My PNR is O4LFGI. And i m sending u my doctor's certificate. I have emailed to the nodel officer many times but got no reply

This is with regards to our reservation with Go First of PNR U6G42C. The applicable refund of INR 11502 .
Flight cancelled and my refund processed on 1st March 2022. So far I have not received my refund amount Rs. 11502.

Hello, I am in the Indian Army. While I was traveling from Srinagar to Mumbai on a Go Air flight, my bag was checked at Srinagar Airport but I did not receive my bag at Mumbai Airport and they do not take responsibility for my luggage.

Flight cancelled at last moment without intimation

I have lost my boarding pass, i want travel certificate for reimbursement purpose against

The issue that I have experienced was: On my flight from Bangalore to Lucknow, dated 26th March - Flight - G8-808 @ 15:30 hrs from Bangalore under PNR EGGIUB, on reaching Lucknow airport we found that our checked in baggage was severely damaged and completely broken from one side, broken to an end where getting it repaired is impossible. We raised the issue with the ground staff Miss Rajashree Sharma, she registered our complaint and filed for Damaged Baggage report, she promised we would be receiving a reply from Go air along with the refund for the damaged bag, however its been more than 2 weeks now and there has been no response from the airline. We request you to look into the issue, I am attaching the Damaged report photo taken on arrival along with the bag condition as evidence. Request for a prompt redressal

It occurred on: 26/03/2022

I would request go air to provide me with the refund amount to original cost of the bag, along with compensating for the damages done to the material inside the bag.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I am raising this complaint to instantiate a case of horrible extreme customer Harassment caused by Go Air Airlines booked on 30th March 2022 for three passengers including infant for travel on 3rd April, 2022 for a scheduled direct flight G8-330 with PNR Number - S7TVWP from Mumbai(departing at 32:55) to Kannur(arriving at 1 :50).

Flight timing has preponed to 15.10 same day without informing me and horrible experience from the customer care. This caused a lot of mental harassments to me as we are travelling with a 11 months baby. I didn't get any mail or call or msg about the rescheduling the flight.

We came to know about the schedule change only on the way to airport after checking out our hotel when we try to do the web check-in. We tried to connect with the customer care and they are not ready to make alternate arrangement. It caused a lot of mental harassment especially when we travelling with our 11 months baby during pandemic time. GoAir didn't help us in getting alternative arrangements or supporting this difficult time. We struggled a lot to find baby food and all as it's midnight and we didn't expect such unprofessional behavior from GoAir.

We forced book next direct flight to Kannur with very high price for the same GoAir as we need to reach our home as soon as possible considering 11 months old babies health and food habit. Along with a lot of mental pressure and harassment, we had financial loose of 14000 rs for last minute rebooking.

Requesting GoAir team to follow professionalism and refund the additional financial loose occurred due to this.

Sharing the cancellation of flight details sent by the airlines for your reference.
It has been more than a month now and i am yet to receive my refund amount.

Kindly arrange to get the amount refunded asap. Thanks.

Warm Greetings from "Go First".
For your PNR H7W48Z on Go First flight G8-503 from Hyderabad (HYD) to Chennai (MAA) on 21 Feb '22 at 16:00 hrs is CANCELLED. We apologize for the inconvenience caused. These changes are due to issues beyond our control.

You may call us on[protected] /[protected], up to 2 hours prior to departure for any changes.

Thank you for choosing Go First and we look forward to serving you.

I had very bad experience with Go Air Dubai to Kannur Flight (G84413) yesterday (10 March 2022). I booked my ticket with priority check-in baggage by paying additional charges to the original ticket.
The flight was landed at 12:30 AM and I waited for 1 hour 30 min to get my priority checked- in baggage.
I tried to complaint this issue to the GoFirst staff Kannur Airport, but he refused accept the complaint suggested to report via Go FIRST website.
PNR : EY7HMT

Hi All

We have booked direct flight ticket from Hyderabad to Chandigarh on 12 th March 2022.

But atlast moment they are cancelling the ticket due to operational issues.
They give options for full refund and other dates.

But from the above options, I am not satisfied because
1. Full refund - if I book ticket now, it costs me around 7000 extra.
So I demand full refund plus compensation amount as 7000
2. Other dates options - it is not feasible for me to travel other than Saturday and Sunday. Because all the iteinary plans will get disturbed.

Secondly, if I cancel return ticket also, I will be in loss as cancellation amount. Even Go First guys are not ready to pay for that .

When I mentioned my points, supervisor talking about terms and conditions, they are making customer fool. They are not ready to pay compensation amount.

I demand from the above problem given below:
1. Provide compensation amount in addition to total flight fare.
2. Give alternate flight on Saturday either direct or connecting
3. Change the destination to New Delhi, and pay the transportation amount from new Delhi to Chandigarh

With Regards,
Chandan Patro
[protected]

GoAir cancelled flight from Jaipur to Kolkata on 21 Feb 2022 9 am and didn't give any prior information (no calls at all from GoAir customer care). I came to know when I tried web check in on 19 Feb. When I tried to call Go Air customer care they didn't pick up the call ever after multiple calls. Then I called Yatra.com and they said GoAir will only give me a refund and that will take upto 30 days. Now the flight prices were 3 times the previous booking amount. I was forced to book an Indigo flight on 21 Feb 7:45 am which costed me Rs 26608. As GoFirst was unresponsive I went to Twitter and then GoFirst team called me when I had landed in Kolkata at 10:45 am. I discussed with agent and asked for compensation for my monetary loss. The agent asked me to email [protected]@flygofirst.com for compensation. After a week on 1 March I received email from email from GoAir and they denied any compensation. They will only be providing refund of original ticket which was Rs 9739 paid on 31 Jan 2022. On 3rd March 2022 I received email form Yatra.com (website through which I booked GoAir flight) that Rs 8839 will be refunded whereas I had paid Rs 9739 for the 3 tickets. Yatra.com is saying I am liable to pay them convenience fee of Rs 900 even though GoAir cancelled. Thus my total loss is Rs 27508 and harassment for my parents.

Worst customer service form an airline like go air. I was traveling on flight flight No G8 2201 JBY5YD from New Delhi at 7am to Surat at 7:40am and when I arrived at Surat my baggage was delayed for 1 hour without any reason and when I asked what was the reason behind the delay it was believed that the warehouse of go first airlines are over filled due to some increase in flight traffic. I had to wait for hour for my baggage.

I stay in Surat and I’m on a holiday in Kashmir with my family. I’m traveling with my mother who is a senior citizen, my father who has had 2 heart attacks, has diabetes and other health issues and my son who is 4 years old.

I booked the return journey from Srinagar to Surat via Go First on 2nd February for the journey date of 25th February. The flights were rescheduled 3 times already and when I spoke to the Go First customer service team on 16th February, I was assured that there would be more changes. However, just before a couple of hours I have received an sms that the flight from New Delhi to Surat has been canceled. When I called the customer service team, they are informing me that they can rebook the flight for 27th February from New Delhi to Surat. But where do we stay for 2 days? We stay in Surat, and we need to get back there.

The other option that the customer service team is providing is for refund and that too they are not sure of the amount. But I booked the flight on 2nd February and I was getting flights from other airlines at similar fares. However, now before 2-3 days, the fares are more than double. How can I pay more than double fare for 5 tickets? This is utterly ridiculous from Go First - what am I supposed to do now? This has left us stranded and is causing a lot of mental agony and is completely ruining our holiday.

How can an airlines be allowed to treat their customers like this? I need to travel on the SXR-Del flight by Go First and get a full refund as that is still not enough to cover the fare of the new flight I will have to book from New Delhi to Surat. Or Go First needs to book our flight on another airline from Delhi to Surat for 25th February. I’m in no position to pay double the fare for 5 tickets. After a long time I have managed to book a holiday for my family and now we are at a complete loss as to what we should do. Please help!

Hello,

I booked for Bangalore to Goa, instead of Goa to Bangalore via Sky scanner.

PNR: TDVE3X

And I called right away to rectify this mistake.

COuld you please help with the refund, as it was a geniune mistake.

Hello,

I purchased flights for Mumbai to Male round trip through Expedia because the Go Fly website does not accept foreign credit cards. However, selecting seats was not an option through Expedia. I have had no luck with the customer service number. Please advise on how I can purchase seats. Otherwise, I need to cancel the reservation. The booking reference # is Z6ZSKV. My service request number is G[protected].

Thanks
Robert

This is regarding a journey I have availed from Delhi to port Blair via kolkata and vice versa. In the flight booking invoice from Kolkata to portblair which was a Go Air flight, under Name it is showing MakeMyTrip instead of my name. Kindly resolve the issue since I need to avail some benefits from my office. It is also to add that in the Get Bill for flight from Delhi to Kolkata which was an Indigo flight, my name is given under name heading. It should be the same for the Go air also.
It is also very unfortunate that GoAir is asking to call MakeMyTrip for the rectification of the same.and MMT have no option to talk to a customer care executive regarding the issue .

Kindly resolve the issue urgently

Flight from Mumbai to Kannur ( Date 15-Feb-2022) -Flight No EBHGG8N. There was no message for the flight cancellation . We got information from your web site and flight cancellation showing only refund of 3504/ instead 11204/- Trying to contact customer service number from last t 30 min. Considered as very poor service and response
E mail id [protected]@yahoo.com

Regards
Kathiroo Dhananjayan
[protected]

My GO FIRST flight G8537 from Bagdogra on 3rd Feb 2022 was cancelled. The money was to be refunded into my EaseMyTrip wallet, which I had used for booking the tickets. I was instructed about this refund by the Vishal of Bagdogra Go Air office ([protected]). This refund has NOT happened. Please refund my money right now.

I have booked flight round trip from Bengaluru to kolkata through GoAir, both the tickets got cancelled stating irrelevant reasons. Due to that I have to book for another flight which cost me double the previous amount.
Just because of there irresponsibility it cost me 17, 000/-.
I request for to look into issue as this is not my first worst experience and provide me any remuneration.

Date:[protected]
pnr:- i377nl

refund didn't get credited.