GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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664
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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63
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74
+91 22 6741 0000  [Head Office]
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47
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70
+91 92 2322 2111  [Customer Care]
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29
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57

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
664
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Goair — non refund of cancelled flight

 Daya Nand Choudhary on Oct 1, 2017
I booked our flight through irctc from bhubneshwar to patna
1. Mrs sudha kumari pnr jptdph dated 01.10.2017 &
2. Mr. Dayanand choudhary pnr tkunxj 14.10.2017

Both the flights have been cancelled by you. After geting information i cancelled my ticket informing go air and subsequently through irctc also.
More than 1 week has passed, but i have not received my refund.
Dayanand choudhary
Mob no, [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — misbehaving, stressing, no humanity staff and poor infrastructure airline is goair [Resolved]

 madhucheloor on Sep 30, 2017
As a fresh passenger in air transport, i suffered the most crucial suffering from goair staff on 28/sep/2017. My ticket was booked for lucknow to cochin. Lucknow mumbai flight was late for 2 hours g8 402 flight. My seat was 16f. From lucknow i enquired the goair staff there on gate about is any problem to get mumbai cochin connection flight. He said it will wait for the passengers and you dont fear anything. When reached mumbai i showed the staff in g8 402 my bording pass mumbai to cochin and seek assistance to reach my cochin flight. I am poor in hindi as a malayalee living in kerala and have little...
Complaint comments  Read comments Complaint category Airlines

Goair — name changing

 Madhu kumar kona on Sep 30, 2017
Sir i am booking my ticket goair on 16 nov 2017 from hyderabad to kolkata pnr number is ywxrrc date of booking is 20 jun 2017 my contact no is [protected] and email id is konamadhukumar1234@gmail.com but by mistake my first name is typed wrong mafhu kumar and is incorrect my correct name is madhu kumar so i requested to you please change my first name....
Complaint comments  Read comments Complaint category Business & Finances

Goair — missing objects in checked baggage

 aronitin on Sep 30, 2017
Hi, i travelled from today morning from goair flight g8 329 pnr lk5ekg. I had checked in 2 baggage’s, out of which the outer zip of 1 bag was unlocked.

On reaching my destination, i realised that a very expensive and rare pen was missing from this outer pocket of the bag.

Are goair staff members so starved that they have resorted to stealing. This pen was a gift for someone and i would definitely like to be compensated for the theft and also, want the culprit to be identified and punished.

Please revert asap.

Regards,
Complaint comments  Read comments Complaint category Airlines

Goair — unethical behaviour of staff

 Eshan Agarwal on Sep 29, 2017
I am travelling to hyderabad from delhi. On delhi airport terminal 1 while taking boarding pass, i requested for wheelchair for my dad who is having difficulty in walking as he got operated 2monthe back. I was surprised to see the staff behaviour. After asking 3times for it, i got no response from the lady sitting on corporate desk. After 15-20 mins i got angry and asked will u give the help or not then i came to know that they don't have a person for wheelchair help. I didn't expected this from an airline service provider like go air. I don't know the name of that lady but she is not eligible to...
Complaint comments  Read comments Complaint category Airlines

Goair — refund money for rescheduling my flight

 Pawan nigam on Sep 29, 2017
I have booked a flight from delhi to mumbai. By mistake i booked a flight on wrong date on correction they charged me 4900rs for rescheduling. I want that money back. How can i give this money. After all they are going to manage my cancelled seat to anyone else. So how can i suffer from these unrelevant charges. They are not doing good to anyone.....
Complaint comments  Read comments Complaint category Airlines

Goair — no refund received after ticket cancellation

 Rsharma0211 on Sep 28, 2017
No refund received after cancellation of my Mumbai to Leh flight (PNR 5UGUE3).
Called customer services twice but only fake assurance and nothing.
Have also sent emails and escalated the issue with their nodal officer at nodalofficer@goair.in, received no response.

They can keep the refund amount if they want, but at least tell me that so that i wont waste my time....
Complaint comments  Read comments Complaint category Airlines

Goair — refund of the ticket

 Sumeet Jain. on Sep 26, 2017
I have cancelled the ticket of vishu jain for which pnr no. Is ab422h. I have not received refund by contacting with customer care number time to time. They always say that your refund will be credited in next 7 working days but till yet i have not received refund. I have cancelled ticket on 8th august 2017 and today's date is[protected] i am still struggling for the refund. I have talked with yogesh kumar, who have cancelled my ticket and provided me pnr no.

Sumeet jain
[protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — worst staff behavior. worst airline ever!

 Madhumita Bhatt on Sep 25, 2017
This airline is the worst airline ever. Staff members act as if they own go air. There's no cooperation even from the manager's side while all he keeps saying is "i'm there to cooperate".
They speak utter # about helping the passengers when all they can do is talk nonsense and give fake hopes when they have already decided they'll do what they think is the right thing instead of helping anyone. This airline should have been stopped rather than kingfisher :3
Goair i must say, cheap flights and pathetic disgusting horrible staffs no help from the staff members...
Complaint comments  Read comments Complaint category Airlines

Goair — extra udf not received back

 Vishnugoyal94 on Sep 25, 2017
Go air is not providing the udf refund for arriving at delhi. I have booked a round trip ticket from kolkata to delhi on[protected] and the date of travel is[protected]Pnr-c44jsc) from kolkata to delhi and[protected] from delhi to kolkata
I have already talked to airlines they are saying they have not charged the udf but how is it possible as the government exempted the udf arrival tax from 7th july.
This is the worst service. Go air is not even responding to the mails.
Other airlines are way better than the go air. They don't believe in customer satisfaction....
Complaint comments  Read comments Complaint category Airlines

Goair — refund pending

 lidas on Sep 24, 2017
I have booked a ticket for 12th oct, 2016 flight no. G8-1104. Due to continuous rescheduling of my flight for almost 4 hrs i was forced to cancel my ticket pnr no. Cnz2yi. Since then they have not initiated the refund process nor have they communicated the same to me. And as per their policy if a flight is rescheduled for more than 2 hrs they provide free alternative ticket for the journey. Nothing had been done and i have made another ticket. The customer care do not answer to the calls rather keep on wait for long

Would be glad if you shut down the airlines instead of harnessing...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — extra payment sought for aisle or window seat allocation

 Cyriac Kalampatt on Sep 24, 2017
Dear sir,
Three of us were travelling by flight no. 557 from new delhi to bengaluru on friday (22.09.2017) at 6.50 pm flight. We had booked our tickets together. When we tried to make the online boarding pass, we were informed that if we wanted to be allotted seats together (In sequence) for aisle seat we have to pay rs.99/- and for window seat we have to pay rs. 199/-. I felt this is a bad practice. We had booked our seats together and payment also was made from the same credit card. We were a group. The airlines should not have broken our group. We declined to pay extra money. So we were...
Complaint comments  Read comments Complaint category Business & Finances

Goair — didn't issued me boarding pass for getting just 5 mins late

 Shah Owais on Sep 19, 2017
I was having flight today from delhi to srinagar at 5:40 am with pnr no z2jyml but due to heavy traffic on the airport i came late jus 5min and the duty officer refused to gv boarding pass and behaved very rudely. After that the counter officer kicked us out through emergency exit n asked us to pay 3250 for nxt fight which was on the same date as we were discussing this issue with the go air manager.. He also didn't helped us thn after that we went straight to ticket counter for the payment of 3250 for nxt flight. As we wr with hope that we vl now get another by paying extra 3250 even ticket counter...
Complaint comments  Read comments Complaint category Airlines

Goair — udf refund

 surbhi17th on Sep 18, 2017
Go air is not providing the udf refund for arriving at delhi. I have booked the flight from kolkata to delhi on[protected] and the date of travel is[protected]Pnr-p84s4t)
I have already talked to airlines they are saying they have not charged the udf but how is it possible as the government exempted the udf arrival tax from 7th july.
This is the worst service. Go air is not even responding to the mails.
Other airlines are way better than the go air. They don't believe in customer satisfaction....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — received damaged luggage

 amitmane_99 on Sep 18, 2017
I travelled from go-air from pune to delhi. My suitcase which i received at delhi airport was damaged with handle broken. I looked for go-air help desk for help, however just saw one single person who was almost asleep. I showed him the luggage and he casually replied, we do not address these issue. He asked me to email at feedback@goair.com. I emailed at that moment itself and also tweeted. I kept on following up for more than 10days (See my twitter). Every time i would get response saying the team is looking after this and would get back to me. After 12days, they replied to my email saying it's...
Complaint comments  Read comments Complaint category Airlines

Goair — regarding refund amount of cancelled flight

 Samm Bokaro (Santu) on Sep 16, 2017
It is regarding refund for PNR No 8IXU9U flight from Kolkata to Chennai. Flight has been cancelled at your end and promised to refund full amount. But in spite of calls to customer care and mails at refunds @goair.in, I have not received my amount . It has been more than one and half month . Go air is the worst is customer satisfaction. I didn't exepect this from GO air . Details can be found in my mails ....
Complaint comments  Read comments Complaint category Airlines

Goair — airport service / flight delay

 gauravican on Sep 15, 2017
My mother along with 200 passengers is stranded at ahmedabad airport.. Go air flight 718 was to start at 5.30 pm ahmedabad to delhi... Not yet started.. The staff had been giving different excuses since 6 pm... When the passengers raised their voice.. Police was called to silence them and then the go air staff ran away... Still no news of when the flight will take off.. And no staff to manage the passengers... Spicejet flight got late and all the passengers were immediately served food packets... But goair staff ran away.. Good customer care......
Complaint comments  Read comments Complaint category Airlines

Goair — refund not initiated for cancelled ticket even after 1.5 months

 grvsingh1987 on Sep 11, 2017
I booked my flight tickets blr lko through air. Irctc.co.in with transaction id "[protected]".
Pnr for blr -> lko : ajvcgt
Pnr for lko -> blr : ayumoz
But my onward and return flights got cancelled from the goair airlines. And i opted for refund of my cancelled tickets on 29th july 2017. But the same is not been initiated from goair till date. Everytime, i call the customer care, they tell that there is an issue with their refund section and ask me to inform irctc to drop a mail to goair for refund initiate.
Even after calling them multiple times, i am not getting any...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancelled - wrong information

 Moin Haque on Sep 10, 2017
My and my family (3 member) flight was on 6th sept 2017 from ranchi to delhi. I got an email from goair in the early morning that flight is cancelled due to the reason beyond their control (Attached e mail). I called their call center multiple times immediately but no one picked up the phone. As my travel was important due to my next international flight i immediately purchased from air asia for the same day (Refer to the attached document).
Later goair after purchasing mentions that connecting flight from delhi to jammu is canceled and ranchi to delhi is on, which is nowhere mentioned in...
Complaint comments  Read comments Complaint category Airlines

Goair — misleading the passenger by your staff

 Mohandixit on Sep 8, 2017
Sir
I have booked air ticket of go air for the date 08/09/2017 (Pnr no b6spjw, mumbai to lko). I reached airport at 2:00today and joined the queue at 2:15. When i reported at the counter your staff said that boarding pass has been closed.
We immediately closed that ticket through easemytrips.com. Now i again go to counter and requested for another flight, staff said plz pay 9750 rs we will convert your flight for 09/09/2017. We paid same amount. When i inquired from go air for said ticket which was provided by your staff after submitting 9750 rs he said your ticket has already cancelled....
Complaint comments  Read comments Complaint category Airlines

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