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GoAir Complaints & Reviews

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Last updated Apr 5, 2024
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GoAir reviews & complaints page 6

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C
Challa Suresh
from Hyderabad, Telangana
Nov 27, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Last minute flight cancellations

Address: Hyderabad

I have booked below flights well before 3 months, but Go first airline cancelled both the flights just one day before the journey. One of the worst alirline in India.

Hyderabad to Chandigarh - Go first flight G8 - 513 on 19 Nov '21 Cancelled
Chandigarh to Hyderabad - Go First flight G8-514 from Chandigarh (IXC) to Hyderabad (HYD) on 25 Nov '21 at 12:00 hrs is CANCELLED...
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A
Aashish Hore
Nov 25, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Prepone flight by 13 hrs 50 mins

Dear concern,

our direct flights were preponed by 13 hrs, a shocking move.no call from goair.when tried customer care didnt connect for 30 mins.called 20 times.then just said sorry and refused to rebooking.very bad behaviour .wont recommend.

Adv.Ashish Hore...
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K
Kaustubh Talmale
Nov 25, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Refund when promised and deducted Service charges when confirmed about refund in 3 rd call

Address: India New Delhi
Website: goair.com

Dear GO FIRST,
My PNR is O6389C for your flight G8 - 751 departing on 02 Dec at 0720 hrs from NAG to PNQ.

Hi team my flight is delayed due to unknown reason and is at 21:00hrs now on 2 Dec .

I have urgent work in afternoon.

Your team asked me they will provide entire refund of 4275Rs the amount which I booked flight .
When confirmed for refund your team deducted around 800 Rs and...
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E
Nov 22, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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The staff and the policy of refund

I have booked the flight from patna to sharjah via delhi in delhi i have 3 hrs layover but my first patna flight is delayed 1 and half hrs and when i reached delhi its almost i have only 1 hrs 20 mints foe the flight according to the new guilde line we need to do rapid test first before board the flight thats the reason i didnt able to board the flight they are not allowed me. after i spent whole airport i dont know wat to do staff of go...
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S
SHREENIVAS GODBOLE
Nov 20, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Cancellation Charges wrongly charged -Ref PNR- GE17GH

This refers to my earlier complaints. Service request No of second reminder is G[protected]

I have not received any response so far.

THIS IS MY FOURTH MAIL IN THIS CONNEC TION.

IF I DO NOT GET POSITIVE RESPONSE WITHIN NEXT 8 DAYS, I WILL BE FORCED TO INITIATE LEGAL ACTION.

S. M. Godbole
[protected]/[protected]...
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J
jerrygamit
from Bardoli, Gujarat
Nov 20, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Luggage lost

I travelled by GoAir on 19 Nov 21 from Lucknow to Mubai (via Delhi connected flight) by flight no G8 2610 and G8 334. I booked my one trolley bag in Lucknow airport while boarding. While arriving in mumbai I didn't get my luggage there. I complaint it to the GoAir luggage Service and the staff of the luggage service counter told me that they will contact me on the next day after inquiry of my luggage but till now I didn't get any call from...
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P
Pathan Samira Naim Khan
Nov 19, 2021
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Customer care is not reverting & cancelled flight suddenly

Cancelled the flights and not returning the money and customer care is also not reverting back!...
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T
tgonsalves67
from Mumbai, Maharashtra
Nov 18, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Receipt of Damaged Baggage and No Response from Go Air

Address: 601, Neo Vikram CHS Ltd, Sahakar Nagar, J P Road, Andheri West, Mumbai

I am Terence Gonsalves, a passenger who flew from Goa to Mumbai via Flight G8 332 on 6th November 2021 along with my family. On arrival in Mumbai, I found my baggage totally damaged due to the mishandling of the baggage by the Go Air Staff. The bag was totally torn open despite it being a trolley bag and marked as FRAGILE. The contents in the baggage were slightly damaged only.

Immediately on arrival, I have lodged a complaint...
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P
Pawanjeet Kalra
Nov 18, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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GoFirst is Disaster

We had booked a direct fright from Ahmedabad to Goa and return. Both flights have got cancelled and we have to not been offered a solution. This was the most expensive flight and we choose it only because we have a function to attend there. Our trip PNR is DF4BNE for AMD - GOI - AMD.

Forget giving a call or helping. We are not able to contact the customer service and now where no where to go.

I am filing a complaint...
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S
Sreedhar.H.S.
Nov 16, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Poor Customer Service

Address: Bangalore.

I think Go air wants to make money out of Customers slightest weakness. Today I was to travel from Bangalore to Ahemedabad in the morning 6.30am flight . While I was sharp on time at 5.30AM, they said I came 3mts late and said flight gates closed, made me pay extra Rs. 6500(100%) for alternate schedule.
In the evening flight to start at Delhi by 4.10PM, the flight gates opened only at 3.55PM and flight started 4.40pm. So I demand...
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V
veenajajani
Nov 15, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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PNRI9676G (mumbai to sharjah on 31 dec 2021--cancelled )(reaccommodated on jan 1)

Address: INDORE

PNRI9676G (mumbai to sharjah on 31 dec 2021--cancelled )(reaccommodated on jan 1)……….nO ONE RESPONDING ON COMPLAINS...…

yOU SHOULD IMPROVE YOUR CUSTOMER CARE SERVICES

rEGARDS
VEENA JAJANI
[protected]
[protected]
[protected]...
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S
Sadiya w
Nov 13, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Mis behaviour of on ground staff at Jammu airport-Anita Raina

Sir /Ma’am
Anita Raina on ground staff of Go Air at Jammu airport misbehaved with us while giving boarding pass. We couldn’t do web check in because non availability of seat in ine row and i was carrying infant also . I requested her she replied that she will not charge anything for boarding pass since seats weren’t available for web check . When i raised the issue that we should have facility of web check in in a row (atleast...
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D
Dhirendrapandey
Nov 9, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Non refund of amount for declined ticket

I booked flight in GoAir on 12 Oct 2021. PNR generated for flight ticket was A6F3WP. Amount of Rs. 10098 was successful but flight ticket declined. I contacted to [protected]@flygofirst.com for refund and it was replied that refund has been processsed manually. But amount has not been refunded till now. Also there is no reply to my latest emails to [protected]@flygofirst.com.
Hence request to refund amount for declined ticket...
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M
Mahek singh Rathaur
Nov 9, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Baggage swapping

I travelled with go air G8 212 (LKO -DELHI) because i had internal exam . Firstly, the flight was 15 min late and then my baggage was missing. When I contacted staff i got to know that my bag got swapped . They called and confirmed but after that i had to deal with the customer and after 1 hour i got my bag back and it was too late I missed my exam ....
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S
sanju jacob
Nov 9, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Mismatch in ticket and Identity proof

Dear Sir/Madam,

I have booked a ticket from Ahmedabad to Cochin on 24th December 2021 with PNR No Y5WCYI

The name in my ticket booked is Thittayil Sanju Jacob but the name in identity proof is Sanju Thittayil

While booking in Ease My Trip it only allows 3 name for booking

Kindly help in changing the name in my ticket...
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P
Parthv24
Nov 7, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Airline Failed to Provide Emergency Medical Assistance

This complaint is regarding the flight boarded by my mother, father and myself on 6th Nov '21 7:40pm from Delhi to Mumbai(G8346-seat no.6A/B/C) On our way to the flight in-coach, the driver applied strong brakes due to which my mom fell, hurting her elbow and shoulder quite badly. The driver said 'Indigo wala aa gaya tha'. We were attended by ground crew but had to narrate the incident multiple times and had to ask brutally and sternly for...
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D
deepen roy
Nov 7, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Flight Canceled

Address: Hyderabad

Flight Details: from Hyderabad to Ahmedabad. On 19th November 2021, flight G8-551 (Flight Timing – 8.20am Departure – Arrival at 10 am at Ahmedabad. Senior citizens harrased, flight canceled at last moment.. Mental harassment and suffered financial losses. Deepen Roy. [protected]...
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K
Khan Naz
Oct 21, 2021
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CARRIER CANCELLED the flight

Address: Delhi

Booking number[protected] this is to your kind information i booked the flight on01/10/2021 the flight cancelled and did not even arrange a alternative flight due to this there where heavy loss...
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B
basusamirkumar
from Kolkata, West Bengal
Oct 20, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Refund against cancellation of flights by go air

Address: Sodepur road, sreepur madhyamgram- ward20

PNR Y5GVUI
both the flights are cancelled by go air.
Cancellation of both flights are proposed on 19/10/2021 to goair toll free no and cancellation is done as confirmed over phone by go air.
The said tkts were booked through yatra.com on 20/05/2021.
Booking ref[protected].
Refund amount as told comes to Rs.96881.00.
But no cancellation message from go air is received to my mail (([protected]@yahoo.com).br...
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D
Diali
from Kolkata, West Bengal
Oct 19, 2021
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Late Departure

Address: GANGA GREENS. 19,G.T. ROAD, BHADRAKALI, HOOGHLY-712232

Go Air always depart too late from the schedule time that creates problems for the customer to take connecting transportation and for planning other destinations. So always avoid this airlines....
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