GoAir — goair pnr - vyg5qt for your flight g8 - 393

Address:

A3/601, Lunkad Amazon, Viman Nagar, Behind Shiv Sagar Restaurant, Pune, Maharashtra, 411014

Please refer the mails written to goair appellate authorities for which i am yet to get any acknowledgement forget resolution.

I am still waiting the refund of rs. 920 from goair as i have again paid for the same service again.

How can any company be so apathetic towards its customers!!

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From: abhijeet sen
Date: fri, 20 sep 2019, 1:24 pm
Subject: goair pnr - vyg5qt for your flight g8 - 393
To:, abhijeet sen
Cc:,,

Am writing this mail with utter disgust for the type of customer care
Service provided by you to me and rather than resolving the issues the
Agent kept on repeating the same thing without even understanding the
Problem, if you have the recording as you say you do, please go through it.
It will be an eye opener.

My dad who is 75 yrs old in travelling with you on 28.09.2019 from kolkata
To pune and i was trying to get a seat booked for him with a meal. Due to
His old age had selected 3f with a premium so that he gets a better leg
Space and his travel is comfortable... Once the selection was done i
Proceeded for the payment through paytm wallet and the same got debited
From there but your website denied confirmation.
To resolve this issue i called your customer service and spoke to ms.
Pranali who never could give any resolution but also categorically denied
My request to speak to any senior and the only thing she kept on repeating
Inspite of me asking for the reason for denial of payment at your end was
That i need to pay again!! Or take it up with paytm or write a mail...
When i insisted on the reason for denial she conveniently disconnected the
Call!!
Please go through the confirmation mail from paytm and let me know where am
I wrong and what happened to the seat i selected for my dad.

Also please train your customer service agents to show a little empathy
Rather than giving a canned reply without even understanding the problem or
Taking any efforts to resolve the same.

Hope i can expect better professionalism from you and hope you won't let
The travel of a 75 yrs old get jeopardised for no fault of his.

Awaiting a prompt resolution as the travel date is 28.09.2019.

From: abhijeet sen
To: [protected]@goair.in, [protected]@goair.in, jeh. [protected]@goair.in, abhijitn. [protected]@gmail.com, [protected]@paytmbank.com, [protected]@goair.in, gautam. [protected]@goair.in
Date: fri, 20 sep 2019 15:47:15 +0530
Subject: fwd: goair pnr - vyg5qt for your flight g8 - 393
Dear ms. Neha,

Basis the mail from paytm and not getting any reply from your end had again
Called your customer service where i was told that in this kind of
Situation the money is refunded in next 24 hrs and if it don't happen i
Have take it up with paytm.

Really do not understand where to go for resolution as paytm has clearly
Mentioned that they have paid the amount to you.

Marking this mails to paytm too... Now both of you decide among yourselves
And let me know as to who will take the responsibility for the resolution
Else i'll mark it to consumer court as at least they won't make me run
Between both the companies like a fool.

*dear all @ paytm*,
Request you to take it up with go air for the receipt of payment as the
Same was done through your online platform and if i am facing problem with
That payment you also need to pitch in.

Also, what happens to the seat that i had booked for my dad. Need a
Confirmation on that.

Also, i was told that [protected]@goair.in has a tat of 7 working days... Are
You guys at all serious about your customer service standards!!!

From: paytm bank care
Date: fri, 20 sep 2019, 12:25 pm
Subject: regarding your query with paytm care (Reference no.:[protected]
To: abhijitn. [protected]@gmail.com

Hi abhijit,

The payment of rs.920 to go airlines for order vyg5qt_86265920 has been successfully transferred to the merchant's account. Kindly crosscheck this information with go airlines and ask them to check their paytm business app to confirm the same

If the merchant still denies, please ask them to share the confirmation through their mobile number registered with paytm. Once you receive the confirmation, you can share the same with us, so that we may escalate this case further