GoAir — I am completing about not to allow bord as I was at airport 55 mints befor departure

Address:

Srinager

Sir,
As I booked 2 air tacketes in go air from Delhi to Srinager my flight time was 8:45 I arrived on airport at 7:55 but they did not allow me to get boarding.As teckets cost 17000 I requested many time to the manager of goair but he did not listen a word form me and get my flight miss ther was enough time to get my birding .now I want to solution of my problem .
With regards.

Flight Details
Date Flight From / Terminal To / Terminal Stops Departs Arrives Baggage Allowance Class
21 Mar 2021 G8 199 Delhi / 2 Srinagar 0 08:45 10:05 15 KG Economy
Check-in counters close strictly 60 minutes prior to departure.
Booking Reference Status Date of Booking Payment Status Promo Code PTC
CFKMXR Confirmed 20 Mar 2021 Paid
Contact Information Fare Description
Name & Address : MR MAKEMYTRIP COM
19TH FLOOR, TOWER A, B&C EPITOME BUILDING NO.5DLF CYBER CITY, PHASE III
GURUGRAM, HR 122002
IN
Mobile : [protected]
Email : [protected]@gmail.com
Payment Information
Payment Type : Agency Payment
Amount : INR 15, 208.00
Payment Date : 20 Mar 2021
Payment Status : Confirmed
Airfare Charges INR 12, 978.00
Airline Fuel Charge INR 700.00
Aviation Security Fee INR 378.00
CUTE Charge (PHF) INR 122.00
Passenger Service Fee - F INR 182.00
CGST INR 346.00
SGST INR 346.00
User Development Fee INR 156.00
Total Fare INR 15, 208.00
Note
Passengers are requested to report at least 03 hours prior to flight departure and counters will close 60 minutes prior to departure.
Online check-in has been made compulsory for all passengers by Ministry of Civil Aviation. Visit goair.in or download GoAir Mobile App to check-in online.
As per government directives, all passengers have to carry a valid photo identification with them throughout the journey to be checked at any point.
Passenger will have to present their Web or Mobile Boarding pass and download the Aarogya Setu App for entry into the airport terminal .
Online check-in commences from 72 hours till 01 hour prior departure for Domestic travel and 48 hours till 02 hours prior before departure for International travel.
Only 1 piece of check-in baggage is permitted upto 15 kgs per passenger and 1 piece of hand baggage upto 07 kgs per passenger.
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The maximum weight permissible for a single piece of check-in baggage is 32 kgs.
Effective 10th March 2021, all domestic flights will arrive and depart from Terminal 1 in Mumbai.
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General Advisory
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