GoAir — Incorrect information provided to passenger

Address:	New Delhi, Delhi, 380013
Website:	Goairways.com

Dear Team,

With great inconvenience, I'm writing to you with the sadest heart. I had booked tickets for my cousin from my bhabhi's account, he reached airport and took his boarding pass at 9.14 pm, he called me then too informing that he reached the airport. He further stated that he had took his boarding pass and was waiting for the flight, the boarding pass is attached. He was informed by your executive at 23:00 that the flight is delayed by 20 mins, and boarding will take place after 20 minutes.

At 23:00 on 4th Nov 2016, he called me and stated a sardarji by the name of Mr.burbinder or perminder Singh of Goairways at the boarding gate, informed him the flight to Ahmedabad is delayed by 20 mins, we spoke for 5 minutes 22 seconds where he asked your executive Mr. Singh if he could visit the washroom, the executive said to return within 10 minutes, he then went to washroom and returned to the gate in the specified time, he didn't find that sardarji executive there and the next available representative at 23:12 stated that the flight has already departed.
After speaking to your staff at the reservation counter, a lady representative stated, that she just logged in and the next flight available is only later in the night. I had asked my bhabhi to arrange a ticket for my cousin to get here so that he could attend his CAT exam, which is scheduled at 10:30 am 5th Nov 2016 in Ahmedabad.

Your DM for the night shift Mr Sujit or Suchit(his name as confirmed by him is mentioned in the audio call recorded, attached with this mail), informed me that YOUR flight left at 23:20, the same information is attached with this email in the form of a call recording made to [protected], who kept stating that his staff was competent and to further add fuel to the fire, stated that my brother is lying to me, about missing his flight.
Your team stated they tried contacting me on my number +[protected], but I didn't receive a single call, I have a different phone with full bar network, and didn't receive a single call from your team, I am so frustrated about the incompetence of your airline representatives, just because that sardarji was logging out, he gave wrong information and misled a passenger, who had already checked in. I had to book another ticket costing me another Rs10, 000+ as I can't have your airline representatives spoil my brothers future. I request you to provide me a full refund for the incompetence from your airline staff. Your DM confirmed that this flight to Ahmedabad left at 23:20 on 4th November 2016, as you notice in the call log screenshot, my brother called me at 23:12 stating that the flight has departed.

Herewith attached are all the details along with the AUDIO confirmation from your DM that the flight left at 23:20. If the flight was delayed and left at 23:20 then why was my brother told by this sardarji at 23:12 that the flight has left??

I need a full refund of my ticket.

I expect a reply within a maximum of 48 hours. If no response received, I will be contacting the next line of management in the hierarchy.

Regards,

Shawn Mathew
[protected]

[protected] Forwarded message[protected]
From: "shaun singh"
Date: Nov 5, 2016 12:40 AM
Subject: Fwd: Your Ticket Has Been Booked
To:
Cc:

[protected] Forwarded message[protected]
From: "AnU BhAwNaNi"
Date: Nov 4, 2016 4:28 PM
Subject: Fwd: Your Ticket Has Been Booked
To:
Cc:

[protected] Forwarded message[protected]
From: "Goibibo"
Date: Oct 29, 2016 16:01
Subject: Your Ticket Has Been Booked
To:
Cc:

Booking ID: NG87J1YUF

Booked on: Oct. 29, 2016, 3:59 p.m.

Booking Confirmed

Dear Shaun,

Thank you for choosing Goibibo

Your flight booking (PNR - 7J1YUF) is confirmed.

Your e-ticket is attached along with this email. You have paid Rs. 13, 167/-

New Delhi - Ahmedabad

Nov 04, 2016

Goair

G8 1171 Economy

New Delhi

23:00

Ahmedabad

00:30

Passenger name

Mr Shaun Joy Singh
Confirmed
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Important Information

Check-in information. Check-in desks open two hours ahead of the flight's scheduled departure, and close promptly 1 hour before the flight is scheduled to leave. If you're late, you will forfeit your seat and no refund will be offered.

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Please check for an email from Shawnmathew.[protected]@gmail.com sent today, with concerned attachments.